Lucy Sandhu

Medical Receptionist

Talent

SouthallMember since June 15, 2026

Administrative supportClinical codingPrescription managementBlood test requestsProfessional correspondenceDocument scanningCall handlingAppointment schedulingICE systemSharePointESRI planning toolDocument controlCustomer serviceHospitality

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Administrative supportClinical codingPrescription managementBlood test requestsProfessional correspondence

About

I am a proactive, enthusiastic individual who thrives in a challenging and competitive environment. Currently, I am working as medical receptionist and seeking change in an exciting new role. I hold a full UK driving license and would be willing to commute and travel for work.

Experience

Medical Receptionist (NHS) - The Hounslow Family Practice

(2025-07)

Provide comprehensive administrative support to GPs and clinical staff in a fast-paced primary care environment.
Clinical coding
Ensuring summary care records are up to date
Deduction and registration work
Requesting and sending medical records
General reception duties i.e call handling, appointment scheduling and handling emails.

Medical Receptionist (NHS) - The Old Fire Station Surgery

(2022-06 - 2025-06)

Provide comprehensive administrative support to GPs and clinical staff in a fast-paced primary care environment.
Process new patient registrations.
Prescription management in line with prescribing protocols.
Manage referrals to a wide range of healthcare services.
Generate blood test requests via ICE system including managing recalls.
Draft and send professional correspondence, including patient and third-party letters.
Document scanning and workflow management.
Liaise with healthcare professionals via telephone and email to support patient care.
General reception duties including call handling, appointment scheduling, scanning and photocopying.

Design Administrator (London Enabling) - Cadent Gas

(2020-08 - 2021-12)

Prepare the Construction Management Organisation (CMO) replacement, connections & reinforcement, diversions workload.
Ensure systems are populated and kept up to date.
Work with and provide support the Design Engineers, Officers and Analysts to prepare the enabling workload.
Prepare survey project files, including drawings, for enabling surveys.
Prepare completed survey files ready for review.
Maintain an audit trail within SharePoint, ensure compliance with T/PR/REP2 & ISO9001 QMS
To update the ESRI planning tool with project information for workload packages.

Design Administrator (Complex Works) - Skanska UK (tRIIO)

(2018-04 - 2020-08)

Central administration and document control for Complex Works projects.
Ensure systems are populated and kept up to date.
Work with the Design Officers and Analysts to prepare the diversionary and reinforcement projects workload.
Monitor the progress and status of all complex works projects
Scheduling meetings including regular project updates & site meetings.
Preparing a meeting agenda, taking minutes, creating and issuing summaries to all parties involved
Requesting info and required documents and ensuring they are up to date and accessible to all involved.

Reception and Administration (NHS) - Greenbrook Healthcare

(2016-06 - 2018-03)

Cancer Research Fundraiser - Home Fundraising

(2016-01 - 2016-03)

Customer Service - Imperial College London

(2015-09 - 2016-03)

Customer Service & Hospitality - BA Concorde Club

(2013-09 - 2015-09)

Events Assistant - Horizons Bar & Banqueting Venue

(2014 - 2015)

Hospitality Staff - Heston Hyde Hotel

(2014 - 2015)