Sharon Sheldon

I am a hardworking, friendly & reliable individual who is able to work as part of a team or on my own initiative. During my past employment I have gained experience working as a Medical Receptionist within a GP practice. I have also previously held the roles of Dental Receptionist, Dental Nurse, Accounts/Payroll Administrator, Sales Office Administrator, and Retail Pharmacy Assistant, and feel I am able to adapt well to various roles.

I have enjoyed working, both in front facing roles interacting with the public and also in supportive positions, behind the scenes to create good customer service. I am currently not employed due to taking a career break, focusing my attention on family matters & running the household, but I am now in a position, & eager to return to the workforce. In my spare time I have recently taken up playing badminton and enjoy swimming regularly.

I also hold a full driving license with access to my own vehicle.

Medical Receptionist at Dr Freeman & Partners, Oulton Medical Centre (2022-07 – 2023-07)

• Answering all incoming calls, taking patient details & directing to the correct healthcare provider
• Dealing with prescription requests & liaising with pharmacies
• Booking face to face patients into the practice on arrival
• Dealing with emails & scanning hospital letters onto patient's records
• Advising patients & offering appointments via the triage system
• Various administrative duties as required

Dental Receptionist at Wrenthorpe Dental Care (2022-01 – 2022-07)

• Booking appointments
• Answering telephone enquiries
• Taking payments
• Advising on patient queries
• General practice administration duties
• Liaising with the practice Clinicians

Finance and Payroll Administrator at Micro Alarms Ltd (2017-10 – 2022-01)

• Producing an accurate payroll in line with company requirements
• Maintaining up to date payroll records in both payroll and time & attendance system
• Setting up and processing new starters and leavers, issuing of P45 when required
• Responsible for any amendments in a timely manner, change of rates/locations
• Responding and resolving payroll queries immediately
• Liaising and processing with HMRC including RTI, FPS
• Ad hoc reporting
• Month end and End of Year processing of P60
• Control of all company purchases including invoicing on account, debit/credit cards and petty cash using Sage
• Sales invoicing
• Control of customer accounts, debtors etc
• Reconciliation of company bank accounts
• Customer queries by email and phone

Dental Nurse / Dental Receptionist at Impressions Dental Care (2009-04 – 2017-10)

• All chair side duties
• Preparation and sterilisation of instruments and dental materials, fillings etc
• Processing of dental X-rays
• Updating patient records in Software of Excellence (SOE)
• All administration and reception duties
• Cleaning of all clinical and public areas daily
• Adhering to all health and safety protocols
• Following COSHH guidelines

Pharmacy Assistant at LloydsPharmacy (2007-09 – 2008-03)

• Serving/advising customers
• Operating the till
• Stock replenishment

Sales Office Administrator at Northern Upholstery (1994-05 – 1998-08)

• Inputting of invoices
• Liaising with suppliers
• Arranging deliveries for customers
• Handling of customer queries

Accounts Administrator at Platts Harris Agricultural Ltd (1989-04 – 1994-05)

• Reconciliation of company bank accounts for 8 branches
• Sales and purchase ledger

GCSE in English – Edlington Comprehensive

GCSE in English Literature – Edlington Comprehensive

GCSE in Sociology – Edlington Comprehensive

GCSE in Arts – Edlington Comprehensive School

GCSE in Mathematics – Edlington Comprehensive School

National Certificate in Dental Nursing – Chesterfield College (2009-09 – 2010-11)