Lucy X
Dedicated and customer-focused automotive professional
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About
I am a dedicated and customer-focused automotive professional with experience as an After Sales Advisor within the trade. Skilled in delivering exceptional customer service, coordinating vehicle servicing and repairs, and building strong customer relationships. Experienced in handling enquiries, resolving issues efficiently, and ensuring a seamless customer journey from booking through to vehicle collection.
Seeking a Service Advisor position where I can utilise my communication, organisational, and customer service skills to contribute to a successful dealership team.
Experience
After Sales Advisor - Arnold Clark Stirling Citroen/DS/Peugeot - Stirling
(2025-09)
Key Responsibilities
- Managed customer enquiries regarding vehicle servicing, repairs, and maintenance.
- Scheduled workshop appointments and coordinated vehicle bookings.
- Liaised with technicians and the parts department to ensure efficient workflow.
- Provided customers with service updates and repair recommendations.
- Handled customer concerns and complaints professionally, ensuring satisfactory resolutions.
- Processed service documentation, invoices, and customer records accurately.
- Promoted additional services and maintenance products where appropriate.
- Maintained high levels of customer satisfaction and retention.
After Sales Advisor Apprentice - Arnold Clark Stirling Citroen/DS/Peugeot - Stirling
(2022-09 - 2025-09)
Key Achievements
- Consistently received positive customer feedback.
- Built strong relationships with returning customers.
- Assisted in achieving customer satisfaction targets between departments.
- Completed my level 1 Citroen accreditation
