Luke Haley

Experienced and reliable professional with a strong background in hospitality management and office administration. Brings proven leadership, customer service excellence, and high attention to detail, combined with over 16 years’ experience in administration, data entry, and cash handling within an office environment. Now seeking to return to an office based role to further develop skills and contribute effectively to a professional team.

Public House Supervisor at J D Wetherspoon (2022 – 2025)

• Supervised staff and supported day-to-day operations in a fast-paced environment
• Managed opening and closing procedures, including tills and cash reconciliation
• Handled customer issues and conflict resolution professionally
• Conducted staff interviews and attended management meetings
• Managed stock control, rotas, and hour allocation
• Acted as key holder with responsibility for site security
• Used Wisdom system for contractor management
• Logged SIA door staff using the Trinity system
• Encouraged positive team behaviours and effective teamwork

Office Administration & Property Development (2006 – 2022)

• Provided comprehensive office administration support
• Maintained accurate data across multiple systems
• Supported property development projects, including conversions
• Designed, edited, and published stamp catalogues and advertisements
• Managed printing and distribution of publications
• Supported exhibitions and external events
• Demonstrated flexibility by supporting Property Development when required

5 GCSEs in English, Maths, Science, Geography, and Resistant Materials – Springfield Technology College (2001 – 2006)