Malika Ali

Motivated and hardworking student with a strong commitment to delivering excellent customer service. I bring a positive attitude, strong team working skills, and the ability to stay calm under pressure in fast-paced environments. Currently seeking a part-time position where I can contribute to a friendly and effective team while continuing to develop my communication and service skills.

Bar Assistant - University of Manchester Student Union

(2025-09 - 2026-06)

Responsible for providing excellent customer service in a busy environment

• Preparing and serving drinks to company standards
• Engaging positively with customers to create a welcoming atmosphere
• Regularly replenishing and rotating stock to maintain availability and quality
• Ensured bar and surrounding areas were kept clean and organised
• Assisted with setting up and packing away at the end of events
• General bar duties
• Worked efficiently as part of a team
• Maintained high standards of hygiene, safety and professionalism throughout each shift
• Demonstrated strong time management and reliability as I balanced my role alongside my studies and placement
• Built positive relationships with customers and colleagues while consistently maintaining high standards of service in a busy venue environment
• Demonstrated the ability to work efficiently under pressure
• Contributed to the smooth running of events through effective teamwork and attention to detail

Customer Service Assistant - Costa Coffee, Darwin Services

(2024-09 - 2025-07)

• Opened and closed the store, counted tills and recorded cash differences
• Maintained hygiene and brand standards; deep cleaned workstations regularly
• Served hot and cold food and drinks; trained in specialist Costa barista techniques
• Ensured proper food rotation, allergen safety, and accurate stock labelling
• Handled deliveries, checked storage temperatures, and escalated operational issues
• Proactively picked up extra shifts and helped maintain high NPS feedback scores through enthusiastic customer engagement
• Assisted in training of new staff and contributed to a strong team dynamic

Shop Assistant (voluntary role) - Banardo's Charity Shop, Blackburn

(2022-12 - 2023-12)

• Operated the till and handled customer transactions accurately and efficiently
• Organised and restocked clothing and donated goods on the shop floor
• Maintained a clean and welcoming environment for customers
• Supported backroom donation sorting and ensured items met display standards

Care Home Volunteer - MHA Heather Grange, Burnley

(2022-12 - 2023-07)

• Built positive relationships with residents through regular conversation and companionship
• Assisted in setting up and running memory games and social activities
• Provided emotional support to residents, helping to improve their daily wellbeing

Youth Centre Volunteer - New Era Accrington, Lancashire Volunteer Partnership

(2022-12 - 2023-12)

• Supported SEND young adults (ages 18-25) with life skills including form filling, time management and cooking
• Built rapport and provided informal mentoring and signposting to relevant services
• Helped create a supportive and inclusive environment for all members

Online Youth Mentor - ReachOut UK

(2022-12 - 2023-03)

• Delivered weekly 1:1 Zoom mentoring sessions focused on academic and personal development
• Encouraged mentees to reflect on challenges and develop practical problem-solving strategies
• Maintained consistent engagements and built a strong, trusting mentor-mentee relationship

KS1-KS3 Tutor

(2022-11 - 2024-03)

• Developed tailored lesson plans to meet individual student needs, enhancing learning outcomes
• Established a safe and trusting atmosphere to encourage open communication and student confidence
• Analysed student feedback to refine tutoring approaches, continuously improving service quality
• Delivered demonstrations and explanations clearly with struggling topics
• Collaborated with parents to set realistic academic goals, fostering a supportive home learning environment

BSc - Mental Health Nursing - University of Manchester (2025-09)

A-level - Multiple subjects - Clitheroe Royal Grammar School Sixth Form (2022-09 - 2024-07)

GCSE - Multiple subjects - Clitheroe Royal Grammar School (2016-09 - 2022-07)