Mandy Webb

I am an outgoing professional lady who has a great deal of experience in a number of business sectors. My experience is focused in the areas of customer service in the Retail, hospitality and security industry. My work and life experiences have resulted in my developing into a very adaptable, capable and enthusiastic employee.

I have learned to utilise my organisational skills and I have a structured, methodical approach in order to achieve goals and work to deadlines. I have a proven ability to communicate with people at all levels and nationalities and this has enabled me to build long lasting, productive relationships with clients and colleagues thereby retaining business.

Receptionist/Security - Stadium Management Company

(2005-05)

• Distribute incoming post to the correct offices within the Stadium.
• Answer & manage incoming calls and transfer to the correct office.
• Meeting and greeting visitors at all levels of seniority.
• Interact with internal and external clients ensuring all guests are correctly signed into the building for health and safety.
• Ensure and maintain the smooth running of the reception area.
• Dealing with hospitality guests, match day greeting & hosting.
• Liaising with all offices within the stadium regarding visitors and deliveries.
• Dealing with visitors queries, resolving any issues on a daily basis.
• Responsible for health and safety issues, reporting and monitoring all maintenance problems.
• Main key holder.

VIP Manager/Host - Peppermint/Bamboo Nightclub

(2012-05)

• Managing all VIP Requests that come into the club.
• Ensure the smooth running of VIP area, including instructing bar staff to keep the area clean and tidy and security is maintained at all times.
• Book any seating requirements and drinks orders as required.
• Maintaining existing customer relationships and building new ones.
• Monitor guest behaviour to pre-empt any issues.
• Ensure any guests who are too intoxicated or become aggressive are removed safely and responsibly from the club.

Retail Assistant - Wilkinsons Ltd

(2001-06 - 2005-05)

• Assisting customers with stock queries and taking them to the correct aisle.
• Replenishing stock from the warehouse as and when required.
• Changing stocks from season to season.
• Cash handling on the tills.
• Strong customer service skills.
• Working in the warehouse to ensure area is stocked correctly for change over staff.
• Ensure all areas of the store are kept clear in accordance with health and safety regulations.

Sainsburys

(2001)

• Assisting customers with stock queries and taking them to the correct aisle.
• Replenishing stock from the warehouse as and when required.
• Changing stocks from season to season.
• Cash handling on the tills.
• Strong customer service skills.
• Working in the warehouse to ensure area is stocked correctly for change over staff.
• Ensure all areas of the store are kept clear in accordance with health and safety regulations.

Tesco Fforestfach/Tesco Extra Penclawdd

• Assisting customers with stock queries and taking them to the correct aisle.
• Replenishing stock from the warehouse as and when required.
• Changing stocks from season to season.
• Cash handling on the tills.
• Strong customer service skills.
• Working in the warehouse to ensure area is stocked correctly for change over staff.
• Ensure all areas of the store are kept clear in accordance with health and safety regulations.

Cefn Hengoed, SWANSEA (1973 - 1979)