Marnie Rowland

Enterprise Account Manager

Talent

Kingston upon Hull, Kingston upon HullMember since January 28, 2025

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About

I am a BA Hons Applied Creative Design graduate with a solid foundation in business management and over two years of experience in client-facing roles. Throughout my career, I have developed a strong ability to build and nurture lasting client relationships, ensuring they receive maximum value from our services while addressing challenges and providing tailored solutions. As an Enterprise Account Manager, I specialize in understanding client needs, offering strategic guidance, and driving business growth through personalized support.

Collaborating closely with cross-functional teams, I leverage industry insights and in-depth product knowledge to enhance client engagement, retention, and satisfaction. My approach is goal-oriented, with a strong focus on meeting deadlines and prioritizing tasks to deliver results. I am intellectually curious and committed to continuous learning, constantly seeking new ways to improve processes and contribute to team success.

With a keen attention to detail, excellent organizational skills, and a proactive mindset, I ensure smooth client interactions and long-term success. Proficient in Salesforce and Microsoft Office, I use technology to track performance, manage relationships, and ensure efficient workflows, helping to drive client satisfaction and business growth.

Experience

Built and maintained strong, long-term relationships with enterprise-level clients for four years, ensuring their needs were met and they saw the full value of Dojo’s payment solutions.
Actively engaged with clients to address challenges, drive retention, and identify opportunities to expand their use of Dojo’s products and services.
Developed and implemented tailored strategies for clients to achieve their business goals through Dojo’s payment technologies.
Worked cross-functionally with sales, customer success, and product development teams to deliver seamless solutions aligned with client needs.
Gained in-depth knowledge of Dojo’s payment solutions and industry trends, providing clients with actionable insights and advice to drive engagement and growth.
Proactively addressed client challenges, resolving issues promptly to ensure satisfaction and trust.
Monitored account performance, analysed data, and presented insights to clients, demonstrating ROI and identifying areas for improvement.
Identified and pursued opportunities to upsell additional services, contributing to account growth and overall revenue.
Acted as the voice of the customer within Dojo, ensuring client feedback informed product and service enhancements.
Consistently met or exceeded retention and growth targets, contributing to the success of the enterprise team.