Matthew Dinn

Highly capable and intuitive manager offering years of easily transferable and broad experience in client relationship development, process improvement, procurement, and customer service. Demonstrate proficiency in responding to client needs and formulating the tactical action plan to achieve incremental results through targeted plans. Knowledgeable of business and management principles involved in strategic planning, leadership technique, and sourcing methods.

Affable, easy-going individual focused on perfectionism. Now seeking a new clerical position to which I can offer a wealth of skills gained through progressive responsibility. Academically founded in IT with competencies in various areas.

DIALLER ADMINISTRATOR - Smart Family

(2015-05 - 2025-01)

• Primary tasks involved included ensuring the VoIP dialler was performing at a high level for the contact centre staff, exporting staff reports, answering telephone enquiries, and reporting back to the line manager
• Other duties involved dealing with e-mails from customers and contacting clients on behalf of agents

COUNCIL TAX COLLECTION AGENT - Manchester City Council

(2011-03 - 2015-03)

• Main responsibilities were to bill and collect Council Tax
• This involved sharp administration skills and using own initiative to ensure the collection rate was as high as possible
• Duties involved contacting customers to set up payment plans on arrears, taking payments over the phone, and dealing with customers by e-mail
• Consistently utilised strong customer service and emotional intelligence to ensure the best outcome

PROCESS MODELLING SUPPORT - G.M.P.T.E

(2010-06 - 2011-01)

• Responsible for helping the organisation understand its business processes
• Other duties included data modelling (Entity Relationships), Corporate Publishing, and Auto modelling using the Casewise Corporate Modeller software
• For 18 hours a week, I worked on the Helpdesk, focusing on providing 1st & 2nd line support duties
• This ranged from dealing with e-mail tickets and calls, setting up user accounts, and amending software privileges

ADMIN CLERK - Excalon Limited

(2009-06 - 2009-12)

• Procured supplies for the company, including dealing with invoices
• Liaised with clients
• Managed high volumes of data entry using the company's own system/software
• Utilised Microsoft Office applications
• Assisted the payroll department with purchase ledger queries
• Significant work output was conducted via phone by arranging regular deliveries of stock for agents

ASSISTANT CARD ROOM SUPERVISOR - G Casino

(2007-08 - 2008-09)

• Dealt cards on tables
• Handled substantial amounts of cash to and from the card room
• Dealt with a diverse range of people, and managed tables
• Often entrusted to manage the whole card room, set up tournaments, and change up large quantities of cash for customers

BTEC for IT Practitioners (System Support) - IT - Manchester College of Arts and Technology (2004 - 2006)

GCSEs - Our Lady's RC High School (1998 - 2003)