Md Ashfaq Saudagar
Sales and Customer service
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About
A motivated and adaptable business professional with a strong foundation in business management and specialized expertise in gemstone identification. Proven experience in sales, customer service, and teamwork through roles in family business and retail. Currently pursuing an MSc in International Business Management, with a focus on digital society, entrepreneurship, and leadership.
Recognized for exceptional interpersonal skills, a results-driven approach, and the ability to thrive in multicultural environments.
Experience
Team Member (Part-Time)
KFC, Cardiff, UK
November 2024 – Present
- Front-of-house operations, including taking orders, handling customer inquiries, and ensuring satisfaction.
- Maintaining cleanliness and adherence to food safety standards.
- Collaborating with team members to ensure smooth operations during peak hours.
Kalyan Jewellers, Mumbai, India
December 2023 – May 2024
- Delivered excellent customer service, ensuring customer satisfaction and loyalty.
- Contributed to achieving sales targets by effectively promoting gold ornaments and jewelry.
- Performed stock management, inventory counting, and sales reporting.
- Worked collaboratively with team members to meet company goals.
Education
MSc International Business Management
Cardiff Metropolitan University, Cardiff, UK
September 2024 – Present
- Studying international business in a digital society, entrepreneurship, and leadership.
- Elected as course representative, showcasing leadership and communication skills.
Indian Institute of Gems and Jewellery, Mumbai, India
July 2023 – October 2023
- Learned advanced techniques in gemstone identification using lab instruments like specific gravity meters, refractometers, and microscopes.
- Gained expertise in crystallography to evaluate rough stones.
- Graduated with Distinction (A+), ranked first in the class.
Mumbai University, Mumbai, India
June 2020 – May 2023
- Coursework in business ethics, logistics and supply chain management, business communication, and business law.
- Graduated with an overall CGPA of 8.40.
