Paul Callaghan

I have 23 years of Sales and Customer Service Contact Centre experience working in busy, pressured and target driven environments. My successful career has been achieved by

• Having detailed knowledge of the products I am selling and that of our competitors so I can offer attractive and well-informed options which best suit the customers’ needs.
• Maximising sales opportunities by up and cross selling additional products and services to increase profit and achieve sales targets.
• Having a friendly, informative and professional telephone manner to sell, promote and encourage new and repeat business.

I am hard-working, determined and enjoy the challenge of working towards daily, weekly and monthly targets.

Employment History

Sales Advisor RAC Motoring Services April 2024 - July 2024

Working as a Outbound Customer Expert operating in the RAC contact centre, my role was to make calls to existing, or lapsed, RAC members.

• Delivering Exceptional Service to RAC customers ensuring we had the customer at the heart of everything we do.

• Operating in a fast-paced environment, where my role was to deliver exceptional customer focused solutions in order to retain our members.
• Effectively engaging with members who are renewing their membership with us.
• Reviewing RAC Customer memberships and promoting the companies differences versus competitors.
• Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
• Recording member data and requests in an accurate manner using RAC systems.

Sales Advisor, Direct Line For Business March 2014 - Nov 2023

Selling various Insurance packages to the general public and the commercial sector.

My role was to generate new business and to service existing policies of our customers.

I was cross trained on two products. Landlord and tradesperson insurance.

Up and cross selling additional products such as Personal Injury, Home and Car.

Insurance and Legal Expenses.

Liaising with Account Handlers, Underwriters and the legal team to obtain the best possible terms from the market.

Customer Service roles of dealing with payment failures, customer retention, assessing renewal risks and policy cancellations.

I consistently achieve and exceeded targets within a very competitive workforce.

Sales Advisor, British Telecom September 2011 - September 2014.

Providing SME with quotations for broadband packages, Mobile phones, ISDN and voip connections

Client retention through the provision of a professional service to clients covering all aspects of their telecommunication requirements.

To advise, arrange and secure the appropriate cover at a competitive premium.

Renewals, MTAs, dealing with client’s queries, correspondence and reviewing cover terms.

Booking appointment's for our field engineers.

Sales Advisor, British School Of Motoring. 2004 - 2011.

Working in a dedicated team of six I was solely responsible for running the diaries of over twenty-five driving instructors in the Greater London area.

I was expected to convert to sales all missed opportunities that had come through the company’s web site and in-bound call centre.

Booking all practical and theory tests by liaising directly with the Driving Standards Agency.

Maintain contact with pupils throughout their time with BSM.

Arranging a development plan, providing feedback and maximising sales opportunities by promoting and selling study materials.

Education & Qualifications

1993 - 1996 Filton Technology College, Bristol.

BTEC National Diploma Communication Studies /Leisure and Tourism - MERIT

1987 - 1992 St. Bedes RC School, Bristol.

5 GCSE's including Mathematics and English.

References

On request.

Education & Qualifications

1993 - 1996 Filton Technology College, Bristol.

BTEC National Diploma Communication Studies /Leisure and Tourism - MERIT

1987 - 1992 St. Bedes RC School, Bristol.

5 GCSE's including Mathematics and English.