Melissa Nicholson

A Compassionate, dedicated and highly experienced Health and Social Care Professional with over 15 years of experience supporting vulnerable adults. Throughout my career I have progressed from being a long-term family carer, to providing specialist one-to-one support as a Personal Assistant, before moving into Senior Care and subsequently Deputy Management. I have extensive experience supporting individuals living with dementia, Functional Neurological Disorder (FND), physical disabilities and complex care needs.

I am passionate about delivering person-centred, strengths based care that promotes independence, dignity and wellbeing. I thrive in collaborative, multidisciplinary environments and pride myself on my compassionate approach, professionalism and commitment to delivering exceptional care.

Deputy Manager at Proud To Care (formally Chestnut Homecare) (2024-11 – Present)

Promoted from Senior Carer to Deputy Manager in Feb 2025

• Assisted in daily management of domiciliary care service, ensuring high quality support for clients
• Leading, Mentoring and supporting care staff
• Maintaining compliance with QCQ regulations
• Developing and reviewing comprehensive care plans and risk assessments
• Ensuring safe medication management and documentation
• Managing safeguarding concerns appropriately
• Liaising with GPs, District Nurses, Social Workers, Occupational Therapists and family
• Organised staff schedules and managed leave requests to maintain optimal coverage during peak times
• Conducted thorough assessments for new care packages, identifying individual needs and preferences to tailor care plans
• Responded effectively to changing care needs and emergency situations

Personal Assistant at Pendrels Trust (2022-11 – 2024-11)

• Delivering tailored one-to-one support
• Encouraging independence whilst providing appropriate assistance
• Supporting mobility, appointments and community access
• Working closely with health care professionals and family members
• Adapting support to meet fluctuating neurological symptoms and changing individual needs
• Promoting dignity, confidence and emotional wellbeing

Senior Care assistant at Chestnut HomeCare (2020-10 – 2022-11)

• Delivering high-quality person-centred care within the clients own home
• Supported adults living with dementia and complex care needs
• Administered medication safely
• Assisted with personal care, nutrition and mobility
• Maintained accurate care records
• Worked closely with families and health care professionals
• Promoted independence, dignity and choice

Long-Term Family Carer

Approximately 15 years

• Personal care and medication support
• Coordinating healthcare appointments
• Liaising with healthcare professionals
• Supporting emotional wellbeing
• Advocating on behalf of the family member
• Developing resilience, patience and excellent communication skills

Receptionist at Eddie Wrights Car Dealership

• Delivered professional front-of-house customer service
• Managed appointments and telephone enquiries
• Worked efficiently within a busy customer-focused environment
• Developed excellent organisational and communication skills
• Maintained customer records and administration