Micaela Piras

I am a sociable and charismatic person. I like to work in contact with people, and I have always worked in the restaurant business. Graduated in accounting in Italy, I worked in various hotels in Sardinia and around Italy. Always approachable and cheerful, with good observation skills and the ability to work alone or as part of a team. Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience and develop my abilities.

WAITRESS / SUPERVISOR - Thai Café 46 - Raynes Park, London

(2020)

• Checking in on dining customers to enquire about food quality and service.
• Processing customer orders accurately and politely to ensure a welcoming café experience.
• Maintaining strict hygiene and safety standards by performing daily maintenance, deep cleaning, and sanitisation of espresso machines and brewing equipment.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Training new staff.

WAITRESS / SUPERVISOR - The Olive Garden - Raynes Park, London

(2016 - 2025)

• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Training new staff.

WAITRESS - Thai Garden - London

(2016 - 2023)

• Taking orders from and serving food and beverages to patrons.
• Performing consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
• Answering questions about the menu and making recommendations when appropriate or requested.
• Assisting a team of hosts and hostesses by greeting, seating, and thanking customers.
• Communicating with kitchen staff directly and via computers.

CHAMBERMAID - MYO Hotel Stelle Marine - Italy

(2015-05 - 2015-10)

• Completing cleaning tasks in assigned rooms, hotel areas and floors within the prescribed timeframes.
• Carrying towels, linens, toilet items, and cleaning supplies using the assigned hotel wheeled carts.
• Emptying waste cans, cleaning/replacing ashtrays, and disposing of all trash and waste items from rooms.
• Replacing used drinking glasses, linens, writing pads, and bathroom items.
• Cleaning rugs and carpets, curtains and draperies, and upholstery using prescribed shampooers and vacuum cleaners.

WAITRESS - Hotel Alaska - Italy

(2015-02 - 2015-03)

• Providing a warm welcome for customers.
• Receiving food and drink orders and serving customer requests to the required standards.
• Learning the names of and building relationships with regular customers.
• Ensuring timely delivery of all food and beverage items to customers.
• Making recommendations from the menu if requested.
• Answering guest queries in a polite and helpful manner.

WAITRESS - MYO Hotel Stelle Marine - Italy

(2014-05 - 2014-10)

• Passing food orders through to the kitchen staff promptly.
• Ensuring all hotel corridors are kept clear of rubbish, glassware and crockery.
• Checking on customers and asking if they are enjoying their meals and service.
• Ensuring the food service area is left clean and tidy once all the guests have left. Looking after guests with special needs, i.e. dietary requirements, allergies, mobility, etc.

Cambridge course Level B1 - Kingston College

Public Accountant - Polytechnic School "G. Zappa"