Michael Hermann

Hospitality professional with strong background in managing restaurant operations, staff training, and customer service. Adept at overseeing inventory, coordinating with suppliers, and ensuring compliance with health and safety standards. Skilled in enhancing guest experiences and driving team performance.

Restaurant Manager - Rimjhim - Winchester, Hampshire

(2025-02)

• Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Scheduled employees to keep shifts well-staffed.
• Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
• Balanced cash registers, reconciled transactions and deposited establishment's earnings.
• Maintained cleanliness and sanitation across food service, storage and preparation areas.
• Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
• Maintained high standards of cleanliness and organisation in the workplace.
• Fostered a positive working environment, encouraging teamwork and collaboration.
• Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
• Coordinated with other departments to streamline processes and improve overall efficiency.

Supervisor - Oyo Sunday Hotel - Winchester, Hampshire

(2021-10)

• Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
• Maintained high standards of cleanliness and organisation in the workplace.
• Fostered a positive working environment, encouraging teamwork and collaboration.
• Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
• Coordinated with other departments to streamline processes and improve overall efficiency.

Restaurant Manager - Fish Tale and Grill - Hampshire

(2016-10 - 2025-01)

• Scheduled employees to keep shifts well-staffed.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Worked closely with chef and cooks to determine menu plans for special events or occasions.

Event Manager - Diya Restaurant - Winchester

(2017-01 - 2020-02)

• Oversaw management of both small and large scale events.
• Coordinated decorations and accessories for parties, weddings and media events.
• Handled administrative requirements for events to manage contracts, payments and records.
• Monitored event trends and innovations, incorporating cutting-edge ideas to stay ahead in a competitive market.
• Conducted post-event evaluations, analysing feedback to identify areas for improvement and inform future event planning.

Waiter - Seabourn Cruise Line

(2016-06 - 2016-10)

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained safe hygiene and food handling standards for full compliance.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Greeted new customers, answered initial questions and took drink orders.
• Greeted new customers and offered immediate seating assistance.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.

Head Bartender - Colwall Park Hotel - Malvern

(2013-10 - 2015-07)

• Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
• Trained new staff on bar operations, cocktail preparation, and customer service standards.
• Oversaw bar operations during high-volume periods, maintaining composure and service standards.
• Managed a team of bartenders, fostering a collaborative environment to enhance service quality.

Housekeeping Manager - Club Med - France

(2001-12 - 2003-09)

• Closely monitored cleaning and maintenance operations, ensuring staff followed health, safety and hygiene guidelines.
• Managed all cleaning, housekeeping and maintenance staff hiring activities, including writing job descriptions, shortlisting, interviewing and selecting talent.
• Conducted regular inspections of rooms and public areas, rectifying any issues promptly to uphold standards.
• Conducted regular training sessions on health and safety protocols, significantly reducing workplace accidents.
• Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.

Certificate of Higher Education - Hospitality - TELF, Bangkok (2018 - 2018)

English - Worcester College of Technology

Hospitality - Cree, Reunion