Michael O'Sullivan

Experienced customer service and business support professional with a background in administration, technical support, team leadership and running a successful business. Skilled in building positive relationships with customers, resolving enquiries and organising day-to-day operations in busy environments. Reliable and adaptable with strong communication, problem-solving and organisational skills, gained through working with clients, colleagues and members of the public.

Experienced working both independently and as part of a team. Looking for an opportunity to contribute and develop.

Professional Development & Job Search (2025-11 – Present)

• Completed the Unique Self Booster Course through Training Personified.
• Actively applied for employment opportunities across a range of sectors.
• Continued developing workplace and customer service skills in preparation for returning to permanent employment.

Desktop / Laptop Rollout Engineer at TP Bennett (2025-01 – 2025-12)

• Supported staff during the rollout of new laptops and equipment.
• Assisted users with technical queries and resolved issues promptly.
• Prepared and configured laptops ready for deployment.
• Completed data transfers whilst maintaining accuracy and confidentiality.
• Worked closely with colleagues to ensure projects were completed on schedule.
• Delivered a professional and helpful service to end users.

Career Break (2025-02 – Present)

• Took a planned career break following an injury.
• Used this time to focus on recovery and prepare for a return to employment.
• Completed temporary contract work and continued developing workplace skills.

Business Owner at O'Sullivan's Window Cleaning Services (2010-01 – 2025-01)

• Managed all aspects of a successful customer-focused business.
• Built strong relationships with customers through reliable and professional service.
• Organised daily schedules, appointments and business administration.
• Handled customer enquiries, quotations, payments and record-keeping.
• Maintained high standards of service, resulting in repeat business and customer loyalty.
• Managed stock, equipment and day-to-day business operations.

Career Break (2009-01 – 2010-01)

• Took a planned career break due to significant family circumstances.
• Managed personal responsibilities before returning to employment through self-employment.
• Prepared to establish and successfully run a customer-focused business.

Audio Visual Technician at IBM UK (2003-01 – 2009-12)

• Supported customers and colleagues with meeting room and presentation requirements.
• Prepared equipment and ensured meetings ran smoothly.
• Responded quickly to technical issues and resolved problems efficiently.
• Built positive relationships with internal teams and external visitors.
• Managed multiple requests whilst maintaining a high standard of service.
• Worked effectively in a fast-paced corporate environment.

Field Resource Controller at Fujitsu (2002-01 – 2003-12)

• Supported customers by resolving hardware and software issues.
• Coordinated daily workloads and prioritised support requests.
• Maintained accurate records and system information.
• Worked with colleagues to ensure service standards were met.
• Monitored system processes and completed routine checks.
• Delivered reliable support in a busy working environment.

Complaints Officer at London Borough of Camden (2002-01 – 2002-12)

• Handled customer complaints professionally and sensitively.
• Communicated with members of the public and council departments.
• Maintained accurate records and case information.
• Resolved enquiries whilst following organisational procedures.
• Managed confidential information appropriately.
• Delivered a professional and courteous service at all times.

Clerical Assistant at Debenhams (2001-01 – 2002-12)

• Managed reception duties and answered telephone enquiries.
• Supported customers and colleagues with administrative tasks.
• Maintained accurate records and completed office documentation.
• Assisted with financial administration and internal procedures.
• Organised daily workloads and prioritised tasks effectively.
• Delivered excellent customer service in a busy office environment.

Team Leader at Setfair Services (1997-01 – 2000-12)

• Supervised a team delivering cleaning services to commercial clients.
• Organised workloads and monitored the quality of work completed.
• Built positive relationships with customers and responded to requests.
• Trained and supported team members in daily duties.
• Maintained high standards of customer service and professionalism.
• Ensured work was completed safely and efficiently.

Window and Carpet Cleaner at Diamond Cleaning Services (1994-01 – 1997-12)

• Delivered cleaning services for domestic and commercial customers.
• Built positive relationships through reliable and friendly customer service.
• Maintained equipment and prepared materials for daily work.
• Worked independently to complete tasks to a high standard.
• Responded professionally to customer requests and enquiries.
• Maintained a clean and safe working environment.

Unique Self Booster Course – Training Personified (2026-01)

GCSEs in English and Mathematics – Feltham Community School (1993-01)