Michal Roman

Committed and reliable professional with extensive experience in policing, operational delivery, team leadership, customer service and business development. Proven ability to communicate effectively, solve problems, assess risk and make sound decisions under pressure. Experienced in managing incidents, conducting investigations, maintaining accurate records, supporting vulnerable people and working collaboratively with colleagues and external stakeholders.

Brings a calm, professional approach, strong work ethic and genuine focus on delivering high standards.

Police Constable at West Midlands Police (2018-09 – 2026-09)

• Prepared detailed reports relating to incidents, activities and investigations, maintaining accurate records for legal proceedings.
• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
• Used verbal, physical and situational techniques to reduce or de-escalate violence and manage challenging situations professionally.
• Provided advice, assistance and community service referrals to victims of crime and family members.
• Conducted thorough investigations, gathering evidence and interviewing witnesses to support effective case outcomes and prosecutions.
• Assessed risk and made critical decisions under pressure, prioritising public safety and officer welfare.

Gym Assistant & Personal Trainer at The Gym Ltd (2018-02 – 2018-08)

• Welcomed members, resolved queries and provided guidance on facilities to deliver a positive customer experience.
• Carried out routine gym checks, identifying cleanliness, equipment and security issues.
• Adhered consistently to health and safety requirements, prioritising customer welfare.
• Provided personal training, establishing client goals and creating fitness programmes to support their development.

Bar Supervisor at Old School House, Greene King (2017-10 – 2018-08)

• Supervised bar staff, allocated duties and supported efficient day-to-day service.
• Maintained a clean, organised and professional environment while responding quickly to customer needs.
• Kept stock organised and worked closely with colleagues to maintain service standards during busy periods.

Central Reservations Team at Mitchells & Butlers (2018-01 – 2018-03)

• Resolved customer enquiries and problems using clear communication and practical, step-by-step solutions.
• Demonstrated consistent hard work and dedication to achieving results and improving operations.

Sales Associate at H Samuel (2017-10 – 2018-01)

• Met sales targets through proactive promotion and high-quality customer service.
• Advised customers on product selection, identifying needs and providing relevant recommendations.

Business Development Manager at PlayFootball Birmingham (2014-12 – 2017-06)

• Managed a team of staff, allocating duties and supporting smooth day-to-day operations.
• Negotiated contracts with new clients, securing profitable deals and expanding the customer base.
• Managed escalated client enquiries professionally, maintaining trust and strong customer relationships.
• Optimised sales methods to acquire, develop and retain customers.

Crew Member at McDonald's (2012-11 – 2015-05)

• Delivered fast, accurate service and a positive customer experience in a busy environment.
• Collaborated effectively with colleagues to maintain smooth service during peak periods.

NVQ Level 2 – James Watt College, Birmingham (2017)

Bachelor of Science (BSc) in Sport Science – Newman University, Birmingham (2016)