Michelle Dean

Reliable, hardworking and experienced customer service, retail and care professional with a proven track record across retail, healthcare, hospitality and support settings. Skilled in delivering excellent customer service, supporting vulnerable individuals, managing stock and merchandising, and working effectively as part of a team or independently. With extensive experience gained over more than 39 years, I have developed strong communication, organisational and problem-solving skills, alongside an NVQ Level 3 in Care.

I am adaptable, personable and committed to providing high standards of service and support. I am currently employed by P T Jones and am seeking a new opportunity offering at least 20 hours per week following a forthcoming redundancy. A car owner with a full clean UK driving licence and flexible approach to work.

Retail Assistant / Customer Service Assistant - P T Jones

(2026-10)

• Providing customer service in a busy retail environment.
• Assisting customers with purchases and product enquiries.
• Maintaining shop floor standards and stock availability.
• Supporting day-to-day retail operations.
• Demonstrating reliability and professionalism within a team environment.

Sales Advisor (Part-Time) - WH Smith - Truro

(2022-05)

Prior to current employment.

• Responsible for drinks and confectionery departments.
• Conducted stock rotation and date checking procedures.
• Processed deliveries and replenished stock displays.
• Operated tills and handled customer transactions.
• Assisted customers with enquiries and purchases.
• Maintained high standards of presentation and availability.

Healthcare Assistant - Redannick House - Truro

(2020-04 - 2022-05)

• Supported elderly residents living with dementia and age-related conditions.
• Assisted with personal care and daily living activities.
• Promoted dignity, independence and wellbeing.
• Built positive relationships with residents and families.
• Demonstrated empathy, patience and professionalism.

Sales Assistant - Debenhams - Truro

(2019-09 - 2020-04)

• Assisted customers throughout the store.
• Operated fitting rooms and tills.
• Processed stock deliveries and replenishment.
• Promoted store accounts and services.
• Maintained high standards of customer service.

Sales Advisor / Duty Manager - Mothercare - Truro

(2014-06 - 2019-09)

• Supervised daily store operations.
• Managed deliveries, merchandising and stock control.
• Supported and advised new and expectant parents.
• Assisted with team leadership responsibilities.
• Completed cashing-up procedures and banking tasks.
• Delivered excellent customer service in a specialist retail environment.
• Achieved retail training certificates and workplace qualifications.

Healthcare Assistant - Diabetic/Renal Unit - Royal Cornwall Hospital (Treliske) - Truro

(2004-04 - 2011-08)

• Supported nursing staff in providing patient care.
• Assisted patients with personal and practical needs.
• Monitored patient wellbeing and reported concerns.
• Maintained accurate records and followed care procedures.
• Worked within a multidisciplinary healthcare team.

Support Worker - Supported Living Services

• Supported adults and teenagers with additional needs.
• Promoted independence and wellbeing.
• Delivered person-centred support and care.

Support Worker - National Star College - Ullenwood, Gloucestershire

• Worked with disabled young adults in an educational setting.
• Provided care, support and encouragement to students.
• Assisted with daily activities and personal development.

Hospitality and Catering

• Experience working within hospitality, catering and kitchen environments.
• Developed strong customer service, teamwork and organisational skills.
• Able to work effectively in busy, fast-paced settings.

NVQ Level 3 - Care

GCSEs or Equivalent