Michelle Everhart
Experienced and reliable dispatcher and customer service professional with over a decade of experience in fast-paced service environments. Known for strong organizational skills, effective communication, and the ability to manage multiple priorities while delivering excellent service. Proficient in scheduling, dispatch coordination, and service software systems.
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About
Experienced and reliable dispatcher and customer service professional with over a decade of experience in fast-paced service environments. Known for strong organizational skills, effective communication, and the ability to manage multiple priorities while delivering excellent service. Proficient in scheduling, dispatch coordination, and service software systems.
- Customer Service & Conflict Resolution
- Dispatch & Scheduling (Service Titan)
- Microsoft Office Suite & Dialpad Phone Systems
- Route Optimization & Technician Coordination
- Time Management & Multi-tasking
- Independent & Team-Oriented Work Style
Experience
Remote Dispatcher
Badger Bob’s Services, Inc – Clyde, TX
June 2022 – Present
- Coordinate daily service schedules for technicians across Appliance, HVAC, Plumbing, and Electrical departments.
- Use Service Titan software to book appointments, update service records, and manage technician routes based on availability, location, and expertise.
- Provide outstanding remote customer service, including confirming appointments, communicating technician ETAs, and resolving service-related inquiries.
Dispatcher (On-site)
Badger Bob’s Services, Inc –Sarasota, FL]
August 2011 – February 2022
- Served as primary point of contact for customers seeking repair services; gathered and recorded information accurately in Service Titan.
- Managed technician schedules and optimized routing for efficiency and skill alignment.
- Handled high call volumes, provided appointment reminders, and addressed customer concerns with professionalism.
Transcriptionist, Receptionist, Mental Health Secretary, Project Manager for New Software System The Florida Center for Child and Family Development • Sarasota, FL
August 2006 to July 2011
Dispatcher/Customer Service
AAA South • Sarasota, FL
1998 to 2000
- Provided customer service to AAA South members in need of roadside assistance. Dispatched tow truck drivers, locksmith and other providers to members using dispatch software.
Education
Sarasota High School – Sarasota, FL
High School Diploma - 1987
