Kirsty Fletcher

I have previous administration experience and recently completed Level 1 Digital Contact Centre Operations Diploma, Level 1 Diploma in Cybersecurity and Level 2 Team Leading Diploma. I would like to work as a Customer Service Advisor in my home environment and feel I have the necessary equipment, skills, and ability. I get on well with people and enjoy working as part of a team.

I am well organised and have excellent time keeping skills. I strive to deliver strong commitment and provide a good quality service. Coupled with my great people skills, I would be a valued asset to any workforce.

Teaching Assistant at Beech Hyde Primary School and Nursery (2023-04 – 2023-07)

I worked here from 8.45am to 10.45am. I looked after a child with SEN until 10am and then helped generally around the nursery for the rest of the time.

Kitchen Porter at Elephant and Castle Public House (2021-09 – 2021-11)

Here I worked in the kitchen washing the dishes and preparing desserts and some salads. I also put deliveries away and assisted with the cleaning of the kitchen.

Healthcare Assistant at Care 4 Freedom (2014-10 – 2015-05)

In my time at Care 4 Freedom i first spent my time visiting people with mental health issues in their own homes to ensure they took medication or visit them to talk and ensure that they were well. This was on recommendation from their Care Coordinators. I also completed paperwork in the office to keep all the files up to date.

I then went on to work in the Hoarding Clearance part of the company. Here i helped clean and clear houses that are occupied by people that hoard possessions and other items. This was a very rewarding job as the people were living in terrible conditions sometimes and we were able to help them physically and mentally too.

Office Assistant at Perfect Shine Every Time (2012-12 – 2014-03)

I worked in the office for a window cleaning company. My duties included opening the daily post, franking outgoing post, taking customer bookings and complaints, processing payments, sending out letters and statement runs, using Word and Excel documents and our in house booking system. This also included general office work such as photocopying, faxing and filing.

Childminder at Self-employed (2010-06 – 2011-12)

Office Assistant at City Transport Solutions (2004-06 – 2008-09)

Office Assistant at Match Healthcare Services (2001-07 – 2004-06)

Office Assistant at Ask Restaurants Head Office (2000-07 – 2001-07)

GCSE in English Literature

GCSE in English Language

GCSE in Maths

GCSE in French

GCSE in Geography

GCSE in Computer Studies

GCSE in Science 1

GCSE in Science 2

GCSE in Religious Education

Diploma for the Children and Young People's Workforce - Level 3 – Pearson Edexcel (2010)