Mummina Rahman

CIPD-qualified Human Resource Management graduate with extensive experience in administration, customer service, and stakeholder support within fast-paced environments. Skilled in maintaining confidential records, resolving complex queries, and delivering excellent service while ensuring compliance with organisational procedures. Possesses strong communication, organisational, and problem-solving abilities, with a proactive and adaptable approach.

Passionate about developing a career in Human Resources and contributing to a people-focused organisation.

Career Break & Self-Employment - Self-Employment

(2023-01)

Took a planned career break following relocation while managing personal commitments and establishing a home-based baking business. Strengthened organisational, communication, and customer service skills while maintaining a strong focus on quality and client satisfaction. Continued professional development and remained committed to pursuing a career in Human Resources and administration.

• Produced and supplied bespoke baked goods, managing customer enquiries, orders, scheduling, and supplier relationships
• Handled budgeting, stock control, and social media promotion to support business growth

Administrative Officer - Ministry of Justice

(2021-01 - 2023-12)

• Delivered administrative and operational support within a high-volume environment, ensuring accuracy and compliance with organisational policies
• Managed confidential information and maintained accurate digital and paper records
• Responded to sensitive queries from colleagues and stakeholders with professionalism and discretion
• Prioritised competing workloads effectively, consistently meeting deadlines and maintaining service standards
• Supported information requests and contributed to process improvements to enhance efficiency
• Worked collaboratively with colleagues across departments to deliver excellent customer service

Customer Service Advisor - Novacroft

(2017-01 - 2021-12)

• Delivered high-quality customer support via telephone and email, resolving complex queries and complaints efficiently
• Maintained and updated customer records using SAP and CRM systems, ensuring data accuracy and confidentiality
• Monitored workflow and provided support to team leaders to achieve performance targets
• Built strong relationships with customers and colleagues through effective communication and problem-solving

Customer Service Assistant - Thomas Franks Ltd

(2017-01 - 2017-12)

• Delivered excellent customer service in a busy environment
• Assisted with stock control and day-to-day operational tasks
• Developed strong teamwork, communication, and organisational skills

BA (Hons) - Human Resource Management - University of Northampton (2016-01 - 2020-12)

A Levels - Business Management - Northampton College (2014-01 - 2016-12)

GCSEs - Kingsthorpe College (2009-01 - 2014-12)