IT Support Engineer/Delivery Services
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An ambitious Executive who has long track record of exceeding set targets.
Aug 2019 - May 2019 ()
Co-ordinated with remote team leader to ensure online support for users to facilitate effective operations.
•Delivered troubleshooting solutions to clients experiencing difficulties with software, hardware, and network connectivity.
•Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.
•Managing budget for services and resolving challenges to meet client expectations and SLAs
Jun 2016 - Jun 2019 (3 years 1 month)
Managed a portfolio of high-value clients, providing personalized financial solutions and advice to meet their needs.
Oct 2009 - Oct 2015 (6 years 1 month)
Working within motor industry sales showrooms and aftersales dealerships as a Support Engineer with clients including Ferrari, Maserati, Bentley, Rolls Royce, Audi, Volvo and BMW.
•System Configuration (Windows XP, 7, 2003, 2008 R2, 2010 Exchange, Citrix, Mac, VMware and configuration of Linux systems.
•Hardware and Software Installations.
•Created new users on the domain and group policies for users.
•Printer Installation and configuration onto networks.
•Imaging of new PCs with fresh OS (Win7, Win10) and configuring to the network.
•User ID and email housekeeping and hotspot installation on sites.
Mustafa Khan - page 1
•Configuration and troubleshooting of Office 2003, 2007, 2010, Outlook. •Created roaming profiles for various users.
•Carried out server updates at various sites and AV updates on desktops. •Data Recovery from faulty hard drives.
•Cabling of Comms cabinet for onsite network.
•Installation of IP phones.
•Made Ethernet Cables as required.
•Provided IT assistance both onsite and remotely to support client needs and resolve issues. •Provided support for MS Office, outlook and have knowledge of citrix and Mac.
Jun 2006 - Jan 2009 (2 years 8 months)
Assessed and provided details and options on the finances available to applicants based on their repayment potential.
•Worked within strict policies, procedures and guidelines to provide accurate, detailed services. •Application for Murabaha facility and monitoring timely disbursement of the facilities.
•Discussed and confirmed outstanding liabilities with customers.
•Provided an informative customer focused service to applicants.
Sep 2004 - May 2006 (1 year 9 months)
Designed and produced promotional and marketing materials such as flyers and t-shirts. •Documented and reported financial plans and strategies for each event and forecasted future events. •Arranged venues, lighting, music, entertainment, catering and security services.
•Coordinated event program with security advisors and outsourced employees.
Jun 1997 - Jun 2004 (7 years 1 month)
Maintaining excellent standards of customer service.
•Investigating, analyzing, resolving and troubleshooting problems with software and hardware. •Providing users with detailed advice, guidance and training in the use of hardware and software. •Responsible for the organization of daily duties for the team to ensure that call outs were attended. •Supervising and supporting staff to resolve issues in a timely manner to meet customer needs.
Bachelors in Business Administration - Economics/Commerce
