Nabil Ahmed

Hi, My name is Nabil and I love to do football, chess, taekwondo and go to the gym. Career Aspirations: get into a data analytics position within finance and accounting

4th November 2022 – Ongoing: HSBC

Customer Service Advisor

• Following procedures from Iknow, in order to do the processes correctly for verification, security, Voice ID, Card Replacements etc.
• Carry out high-risk transactions for standard, premier and international premier customers
• Log complaints using Complaints Corner
• Set up or cancel any bill payments, standing orders and transfers (external and internal)
• Communicate with customer and colleagues, listing details of queries with
• Assist with customer and staff with upgrading/degrading their accounts to benefit their needs if requested

Phone Shop Colleague

• Regulated sales environment, including informed choice for customers for PAYM contracts and PAYG
• Structured sales process: obtaining valid consent from customers, handing of terms and conditions, restrictions on cancelling contracts and Tesco Mobile Protect (insurance) through Trust and Salesforce
• Ensuring customers are appropriately identified and credit checked/assessed for affordability and fraud prevention
• Dealing with payments including arranging Direct Debits
• Handing refunds/returns and cashback type incentives
• Checking invoices for deliveries on computer and paper

Fundraising Assistant

• Leader of the promotions and advertisement team.
• Involved with financial planning and business strategy to help with a promotion method, for achieving reduced cost and successful advertisement through Excel and Xero
• Assisted the customers who live in other areas, to come to the mosque to buy products
• Involved in the product sales where I served customers with food and flavoured water, helped to reach the £1500 goal target which we had to help fund for the mosque's development.
• Set up online fundraisers for people to donate for the mosque to which we had a contribution towards £750. This led to contributing towards raising money above the target limit (£1500): £2000
• Had to run invoices for incoming donations for the charity event 

Sales Assistant

• Dealt with disruptions of missing stock deliveries to the store and assured customers queries were resolved along with supplier’s orders which were placed. 
• Had to negotiate for cheaper costs for certain items for compensation of dealing with circumstances which could negatively harm the business, which I have proven successful with 
• Unpacked stock from deliveries, priced products and placed them in their designated shelves.
• Served customers at the till and dealt with challenging behaviours and resolved complaints in a professional manner.
• Ensured vulnerable and elderly customers were made to feel comfortable by providing excellent customer care service.
• Ensured the correct stock had arrived and checked off orders on the invoices and cross referenced this accordingly.
• dealt with immense number of customers along with multi-tasking in situations where it could have potentially harmed the business

Sept 2019 – May 2021: Morpeth Sixth Form, Portman Place, Bow, E2 0PX A-levels: Maths (A), Economics (C), Geography (C)