Olga Henderson

Proven record in Business Operations and Human Resources leadership, including HR administration, team management, and process optimisation in a luxury retail setting upholding high standards of Bond Street expectations. With a keen interest in furthering my career as a People Professional aiming to contribute to and grow with your esteemed Organisation.

Human Resources Administrator (Coordinator) - Wates Property Services Limited - London

• Manage employee lifecycle administration, including onboarding, contractual changes, transfers, and leaver processes.
• Provide first-line HR advice and guidance to managers and employees on HR policies, procedures, and best practice.
• Support employee relations matters by advising on company processes and ensuring compliance with employment policies.
• Coordinate onboarding activities, including offer documentation, contracts, compliance checks, right-to-work verification, and new starter engagement.
• Administer family-friendly and planned leave processes, including maternity, paternity, carers' leave, and other statutory entitlements.
• Support TUPE activities, including employee record creation, vetting processes, and transfer administration.
• Maintain accurate employee records and HR data, ensuring compliance with GDPR and internal standards.
• Manage external reference requests and sensitive employee information with a high degree of confidentiality.
• Support annual HR cycles, including pay reviews, bonus processes, audits, and reporting activities.
• Act as a key contact for employee and manager enquiries through the HR case management system.
• Collaborate with Payroll and wider business functions to ensure accurate employee data and timely processing of changes.
• Support continuous improvement initiatives across HR systems and processes.
• Guiding managers and employees on HR best practices.

Admin Team Leader – Retail Operations - Fenwick of Bond Street - London

(2022-07 - 2024-02)

• Act as a primary contact to all employees' enquiries.
• Maintaining accurate employee records and data in accordance with GDPR and reconciliation policy.
• Partnering with managers on the recruitment process to acquire the best talents.
• Implementing and coordinating training process.
• Promoting company vision and values among colleagues.
• Assisting with performance management, conflict resolution and disciplinary process.
• Performing right to work checks and monitoring migration status.
• Managing admin team in keeping office up to date.
• Assistance with various administrative duties and ad hoc projects.
• Cash management in collaboration with Loss Prevention Team.

Business Support Administrator/HR Administrator - House of Fraser of Oxford Street - London

(2016-11 - 2022-01)

• Organising and managing personal records.
• Processing starters and leavers.
• Sending out offers and contracts to new colleagues.
• Reference and enhanced DBS check.
• Assistance with payroll information.
• Minutes taking during investigations, disciplinary and grievance procedures.
• Administrative support to the store management.
• Assistance with enquiries to internal and external stakeholders.
• Arranging and conducting of Induction Day.
• Reconciliation of daily and weekly store reports.
• Cash handling including banking and cash losses investigation.

Secretary - Human Health Association - Ukraine

(2012-09 - 2015-06)

• Membership database administration.
• Fees and correspondence administration.
• Assistance with annual international conference preparation.
• New members brief.

BA(Hons) - Human Health - Kharkiv National University (2011-09 - 2015-06)