Omprakash B

ISTQB and Professional Scrum Master certified QA professional with 20+ years of experience in end-to-end software testing across web, desktop, mobile, API and UI applications. Strong track record of collaborating with product owners to plan, prioritize, and deliver complex projects ahead of schedule. 16 years at Thomson Reuters leading QA initiatives across audit and tax products. Skilled at leading and training high-performing teams, using Agile and Waterfall methodologies as well as implementing Azure DevOps dashboards and synthetic monitoring using Datadog.

Vast experience in Auditing, Banking, Payment Processing, Mortgage, Insurance and Mutual Funds domains. Mentored multiple teams on API Testing through Organization level sessions and guidance. Proficient in API testing and test management tools including SOAP UI, Postman, ADO, HP ALM and MTM.

Eligible to work in the United Kingdom under a Dependent Visa.

Lead QA Engineer - Thomson Reuters - Hyderabad, India

(2010-08 - 2026-08)

• Led the complete QA lifecycle from requirement analysis through production deployment, ensuring high-quality releases across multiple projects.
• Specialized in API testing, validating REST and SOAP services using Postman and SoapUI, including functional flows, schema validation, and end-to-end integration scenarios.
• Automated performance regression suite for Guided Assurance and Single Audit project using JMeter covering the user scenarios simulating 1500 concurrent users. Generated html dashboard reports.
• Assessed, designed, and prioritized automation-ready test cases while guiding both manual and automation QA teams to align with product and business objectives.
• Developed and maintained comprehensive regression test suites for each sprint and release cycle to ensure ongoing product stability.
• Designed and maintained Azure DevOps (ADO) dashboards for release regression tracking, defect analysis, and team performance metrics, providing stakeholders with real-time insights into release readiness. Additionally, implemented a customer support dashboard that improved visibility into support backlogs, ticket health, and resolution progress, enabling data-driven business decisions.
• Collaborated with customers, technical support, and engineering teams to investigate and resolve production issues, perform root cause analysis, validate fixes, and support customer calls to ensure timely issue resolution and customer satisfaction.
• Led planning, scheduling, and sign-off of System Integration Testing (SIT) and User Acceptance Testing (UAT), while also executing test cases, logging and tracking defects, and supporting business users through the acceptance process to ensure smooth, on-time production releases.
• Implemented API and UI synthetic monitoring tests in Datadog, reducing incident detection time and improving production reliability.
• Defined and implemented Service Level Indicators (SLIs) for critical user journeys and high-usage application features using Datadog to measure reliability, availability, and performance.
• Performed cross-browser web application testing and device validation on iPad, Surface Pro, and various modern browsers.
• Established scalable QA processes, best practices, and test strategies to improve team efficiency, consistency, and product quality.
• Managed end-to-end test data creation, maintenance, and execution to support functional, regression, and integration testing needs.
• Played a key role in validating and supporting the migration of legacy desktop applications to modern web-based platforms, ensuring quality during large-scale product transformation initiatives.
• Collaborated with development, business analysis, product, and QA teams to triage defects, support issue resolution, and maintain transparent communication throughout the release cycle.
• Prepared consolidated QA reports including Bug Metrics, Test Coverage, Task Status, Test Cycle Metrics, and authored Software Release Notes for each release.
• Partnered with cross-functional teams to ensure consistent and standardized ways of working across squads and aligned practices within the organization.
• Leveraged GenAI tools to generate test cases, user stories, defect reports, and exploratory testing scenarios, reducing documentation effort and accelerating QA planning.
• Facilitating all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Retrospectives, Sprint Demos, Story Grooming, and Release Planning.
• Partnering to ensure that our ways of working are consistent across teams.

Senior QA Engineer - AppLabs Technologies Pvt. Ltd - Hyderabad, India

(2006-09 - 2010-08)

Analyst Programmer - Syntel India Limited - Mumbai, India

(2005-07 - 2006-09)

• Developed and executed test cases according to functional requirements and design specifications of the application.
• Assigning the work to the team and coordinating with the team in solving their issues.
• Developed the High-Level scenarios, Coordinated with Development team for bug fixes and retesting.
• Performed mobile application testing, including functional validation of mobile apps (Debt Watchers) using device simulators (Palm Trio), as part of insurance and mutual funds platform delivery.
• Preparation of Requirement Traceability Matrix.
• Maintaining Production release trackers.
• Validating the Web Service using SOAP UI and Postman.
• Responsible for Consolidated Reports like Bug Metrics, Testing Coverage, Task Status, and Test Cycle Metrics and Documentation including Software Release Notes after every consecutive Release.

Master of Computer Applications - Computer Applications - Indira Gandhi National Open University (IGNOU) (2004)

Post Graduate Diploma in Management Information Systems and Computer Application - Management Information Systems and Computer Application - Osmania University (2000)

Bachelor of Science - Mathematics, Physics and Chemistry - Osmania University (1997)