Padmini Reddy

Customer-focused Hotel Receptionist with hands-on experience in front-office operations, guest services, reservations, check-in and check-out, payment processing, complaint handling, and coordination with hotel departments. Experienced in maintaining accurate guest records, supporting room allocation, responding to guest enquiries, and maintaining a professional and welcoming reception environment. Strong communication, teamwork, problem-solving, attention to detail, and customer-service skills.

Hotel Receptionist - Days Inn by Wyndham - Madison, Georgia, USA

(2023-04 - 2026-06)

• Welcomed guests on arrival and provided a friendly, professional first impression.
• Completed guest check-in and check-out procedures, verifying reservations and identification documents.
• Handled room reservations through telephone, email, and hotel booking systems.
• Provided guests with accurate information about hotel facilities, services, local attractions, transportation, and restaurants.
• Answered telephone calls, emails, and guest enquiries promptly and professionally.
• Processed guest payments, issued receipts, and handled cash and card transactions accurately.
• Responded to guest requests, concerns, and complaints, resolving issues where possible and escalating matters when required.
• Maintained accurate guest records and updated reservation and front-desk information.
• Coordinated with housekeeping, maintenance, and food and beverage teams to ensure smooth guest service.
• Managed room keys/cards and followed hotel guest-security procedures.
• Monitored room availability and supported room allocation and upgrades when appropriate.
• Assisted guests with luggage or arranged luggage assistance when required.
• Followed hotel health, safety, security, and emergency procedures and reported concerns to the appropriate staff.
• Maintained a clean, organised, and professional reception area.
• Promoted hotel facilities, restaurant services, room service, amenities, and special offers where appropriate.
• Prepared daily front-desk reports and completed administrative tasks, including shift handovers.
• Protected guest confidentiality and followed data-protection and information-handling procedures.

Hotel Receptionist - Quality Inn Choice Hotel - Atlanta, Georgia, USA

(2021-11 - 2023-03)

• Welcomed guests on arrival and provided a friendly, professional first impression.
• Completed guest check-in and check-out procedures, verifying reservations and identification documents.
• Handled room reservations through telephone, email, and hotel booking systems.
• Provided guests with accurate information about hotel facilities, services, local attractions, transportation, and restaurants.
• Answered telephone calls, emails, and guest enquiries promptly and professionally.
• Processed guest payments, issued receipts, and handled cash and card transactions accurately.
• Responded to guest requests, concerns, and complaints, resolving issues where possible and escalating matters when required.
• Maintained accurate guest records and updated reservation and front-desk information.
• Coordinated with housekeeping, maintenance, and food and beverage teams to ensure smooth guest service.
• Managed room keys/cards and followed hotel guest-security procedures.
• Monitored room availability and supported room allocation and upgrades when appropriate.
• Assisted guests with luggage or arranged luggage assistance when required.
• Followed hotel health, safety, security, and emergency procedures and reported concerns to the appropriate staff.
• Maintained a clean, organised, and professional reception area.
• Promoted hotel facilities, restaurant services, room service, amenities, and special offers where appropriate.
• Prepared daily front-desk reports and completed administrative tasks, including shift handovers.
• Protected guest confidentiality and followed data-protection and information-handling procedures.

Bachelor's - B.Com (Computers) - Acharya Nagarjuna University (2014)

Master's - Technology Management - Lindsey Wilson College (2022)