Paige Aleong

Professional, friendly and reliable customer service professional with experience across retail, betting and self-employed client services. Confident handling customer enquiries, resolving issues and providing a helpful, efficient service. Now looking to develop a career within customer service and administration, with particular interest in telephone and email enquiries, customer support, appointment management, record keeping and general office administration.

Organised, adaptable and quick to learn new systems, with the ability to work independently and as part of a team.

Beauty Services Provider at Self-Employed Beauty Services (Present)

Providing beauty services on a flexible, self-employed basis while seeking to progress into a permanent customer service and administration position. Current work is flexible and can be arranged around main employment.

• Manage client enquiries and communicate professionally with customers.
• Arrange appointments, bookings, cancellations and diary availability.
• Maintain client and appointment information and process customer payments.
• Provide a high standard of customer care and build relationships with new and returning clients.

Customer Service at Ladbrokes (2016-01 – 2018-12)

• Provided friendly and professional service in a busy customer-facing environment.
• Responded to customer questions and enquiries and resolved concerns calmly.
• Handled transactions accurately and responsibly while following company procedures.
• Worked effectively during busy periods, both independently and as part of a team.

Retail Customer Service at Krisp Clothing (2012-01 – 2015-12)

• Greeted and assisted customers, providing helpful product information and support.
• Assisted with purchases, returns and exchanges and handled till transactions accurately.
• Dealt with customer concerns professionally and maintained an organised working environment.
• Supported colleagues during busy trading periods and developed strong interpersonal skills.