Pailin Auditore
Customer-focused professional with 15+ years' experience
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About
Customer-focused professional with 15+ years' experience across energy, retail, hospitality and healthcare settings. Skilled in handling complex enquiries, resolving complaints and delivering high quality service in face paced environments. Known for a calm, empathetic approach and strong problem-solving ability.
Microsoft office and ICT proficiency organisation and time management. Ability to work and independently and in teams, calm under pressure with a problem-solving mindset fast learner with strong attention to detail.
Experience
Customer relations officer - Tate recruitment/Belron UK/Autoglass
(2024-05)
- Handling complaints and escalations, investigate customer concerns
- Call customers, sending emails, liaising with branches and technicians
Business energy specialist - Octopus energy
(2024-02 - 2026-01)
- Managed/resolved billing, complaints, invoices and metering jobs
- Investigated fraud and maintained accurate records
- Handled customer queries via phone/emails
Business energy specialist - Eon next
(2021-09 - 2023-12)
- Managed/resolved billing, complaints, invoices and metering jobs
- Investigated fraud and maintained accurate records
- Handled customer queries via phone/emails
NHS Covid test and trace assistant - G4S
(2021-04 - 2021-09)
- Supported public testing processes and customer guidance
- Maintain hygiene, PPE, and safety standards
- Assisted queries in a calm and reassuring manner
Sales assistant - Currys PC world
(2017-09 - 2021-04)
- Delivered customer service and sales support
- Trained new staff and supported team performance
- Managed stock, merchandising and store presentation
Assistant manager - Coral
(2016-01 - 2017-08)
- Supported store operations and assisted the store manager
- Managed cash handling and daily financial processes
- Delivered customer service and handled betting transactions
Bar staff/Waitress/Assistant manager - Hospitality industry
(2010-08 - 2016-01)
- Served customers, handled cash payment, maintained stock and cleanliness
- Assisted in daily managing operations, trained new staff and supported team leadership
Volunteer work (store assistant) - Age UK
(2013-09 - 2014-01)
- Assisted customers, handled transactions, maintained stock, tagging and shop floor organisation
Education
Foundation degree - Animation for industry - University of Bedfordshire (2013-03)
National diploma - Interactive media animation - Bedford College (2011-05)
GCSEs - St. Andrews School (2007)
