Patty Oliver

After sales customer service

Talent

Oxford, Oxford District, OxfordshireMember since September 13, 2023

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About

Proficient after sales and customer service and sales professional skilled in the automotive and agricultural manufacturing industry providing excellent customer service and building strong customer relations.

Organized, efficient, personable and able to deliver results in challenging and pressurized work environments.

Providing an outstanding service and deal with a broad range of customer needs from sales to aftersales and complaints handling.

Experience

Career Summary

April 2021 – present Ariens Company

Customer Service Advisor

Outline

Ariens Company is a manufacturer of outdoor power equipment and supplier of service spare parts for their product ranges.

Key Responsibilities

Assist distributors and dealers with out of box issues, escalating quality issues to the relevant departments.
Manage returns for spare parts and warranty claims, assist with parts order queries and update on back orders.
Collaborate on service training, creating course content for Product Resources training.
First contact for customer care issues, assist technical team with correspondences and arrangements for collections and deliveries for tractor repairs.
Assist dealers with navigating product resources systems, search for spare parts, warranty claims submission, product registrations and general enquiries.
Maintain databases for out of box quality share, returns and collections as well as customer care issues.

March 2021 Complete Care Amegreen

Healthcare Assistant

December 2020 Thames Hospice charity shop

Volunteer Retail Assistant

February 2020 – October 2020 Kidskonnect

Part time assistant design consultant - Vocab & Math worksheets

November 2019 – June 2020 Advance Diploma in Teaching Assistant Level 5

Student (CPD Courses for professional development UK – online)

February 2019 – October 2019 Level 5 TEFL Certificate - The TEFL Academy, UK

Student (Teaching English as a Foreign Language)

April 2014 – March 2019 KJAER & KJAER A/S

Sales Professional Expats & Diplomats

Outline

KJAER & KJAER is a Danish company authorised supplier of Ford vehicles to the International Aid & Development sector.

Key Responsibilities

Actively sought new customer prospects and opportunities within the expat, diplomat segment.
Managed tender process; delegating tasks, coordinating input, compiling final quotes within deadlines.
Secured feedback on customer, market and competitor developments; develop and streamline product offerings.
Administrative duties, e.g. use of systems, maintenance of customer database and weekly/monthly planning and account reviews with line manager.

Mar 2012 – Oct 2013 McCARTHY NISSAN

Fleet Sales Executive

Outline

Fleet sales and coordination of deliveries including assisting with preparation of management fleet orders.

Key Responsibilities

Maintaining fleet customer relationships to maximize sales
100% customer satisfaction on sales process and vehicle handovers

Nov 2013 – Mar 2014 Service Advisor for Renault division

Communication of service work and update on repairs with customers in a professional manner,
Producing of Job cards on Dealership computer systems,
Updating of customer details and vehicle records,
Provided invoices and received payments,
Upselling of warranties and service plans where applicable.

Sep 2011 – Feb 2012 SELF EMPLOYED – Catering Business