Paul Brown

Senior operations leader with more than 20 years' experience managing complex services, leading multi‑disciplinary teams and delivering high‑quality operational outcomes in demanding, high‑risk and fast‑changing environments. Proven capability across operations management, service delivery, workforce planning, resource optimisation, performance improvement, risk‑based decision‑making, governance, assurance, incident response and organisational resilience. I use structured risk assessment, data and management information to set priorities, allocate resources and improve service performance.

Experienced in cross‑functional delivery, operational change, process improvement, service continuity and senior stakeholder coordination. Now seeking to bring established operational leadership capability into senior operations, service delivery, area management or related roles.

Senior Operations & Casework Lead - Avon & Somerset

(2015-01 - 2026-01)

Managed operational demand, workloads, priorities and resources across complex casework and service delivery activity.

• Led and developed operational staff, improving performance, quality, capability and wellbeing through structured supervision and coaching.
• Prioritised operational demand using structured assessment of risk, vulnerability, complexity and organisational impact.
• Delivered operational briefings and performance updates, communicating priorities, risks, information and recommendations to colleagues and senior stakeholders.
• Managed workforce requirements, overtime budgets and resource utilisation, aligning staffing and expenditure with operational priorities.
• Used data, management information and analytical tools (Excel, Qlik) to assess workload, performance, evidence and emerging risk.
• Improved operational processes, enhancing information flow, coordination and case management.
• Led complex casework involving organisational risk, financial issues, misconduct and sensitive matters, applying evidence‑based analysis and decision‑making.
• Provided operational leadership across high‑pressure events, coordinating teams and adapting plans to maintain service continuity.
• Coordinated multi‑team operational delivery in complex environments, including large‑scale events requiring real‑time risk assessment and resource deployment.
• Delivered capability‑building programmes, coaching and mentoring staff to strengthen performance, quality and professional development.

Operational & Intelligence Roles - Metropolitan Service - London

(2003-01 - 2015-01)

Progressed through operational, intelligence and supervisory roles, culminating in responsibility for resource deployment, operational planning, risk assessment and cross‑team coordination across London.

• Allocated specialist resources according to risk, demand and organisational priorities.
• Delivered daily operational updates, converting information and performance data into clear priorities and actions.
• Coordinated cross‑functional operational activity, integrating specialist capability and frontline teams.
• Developed risk‑based operational plans and adjusted deployment in response to changing threat, harm and vulnerability.
• Gathered, assessed and analysed information from multiple sources to support planning, prioritisation and resource allocation.
• Produced analytical reports, briefings and recommendations for senior leaders and partner organisations.

Director (Part‑Time) - Balance of Wellness

(2018-01 - 2022-01)

Founded and operated a part‑time consultancy delivering organisational wellbeing, resilience and workforce capability programmes.

• Managed client relationships, service delivery and commercial activity.
• Delivered training, presentations and tailored organisational programmes.

BA (Hons) - Social Science & Politics - University of the West of England

Level 4 - Leadership - City & Guilds