Peter Rickis

Experienced Operations, Warranty and Customer Service Manager with over 25 years of success leading teams, improving operational performance and delivering exceptional customer outcomes across automotive, transport and service sectors. Proven expertise in operational leadership, warranty management, customer experience, process improvement and people development.

Divisional Warranty Manager at Stratstone Jaguar Land Rover (2026-05 – 2026-10)

• Divisional Warranty Manager overseeing operations across 8 retailers, reducing financial liability through strict claim auditing. Collaborated directly with manufacturer to accelerate root-cause resolution. Cultivated strong relations internally & with manufacturer to provide targeted training on warranty guidelines to improve first time claim approval.

Warranty Administrator at Harwoods Jaguar Land Rover (2023-08 – 2026-05)

• Detail-oriented Warranty Administrator with proven track record of improving processing efficiency. Managing end to end claims processing. Manufacturer guidelines & compliance expert. Managing denied claim resubmissions. Ensuring full data analysis to improve training with all departments & liaising daily with manufacturer.

Transport Coordinator at Chambers Waste Management (2020-10 – 2023-08)

• Results-driven Transport Coordinator with a strong background in administrative logistics. Skilled in load planning, driver dispatching, and supply chain logistics. Adept at resolving transit delays, managing transport documentation & managing warranty operations for the fleet.

Aftersales & Warranty Manager at Blue Machinery Ltd (2018-11 – 2020-07)

• Strategic Warranty Manager with a proven track record of maximizing financial recovery on complex claims. Traveling to Germany quarterly to directly negotiate underpaid and rejected claims with manufacturing partners, consistently securing full financial recovery. Expert in technical policy interpretation, and driving process improvements to prevent future leakage.

Claims Manager at Autoguard Warranties Ltd (2017-11 – 2018-11)

• Results-driven Claims Manager with extensive experience coordinating directly between customers and repair networks to ensure full policy compliance and financial recovery. Proven track record of streamlining the end-to-end claims lifecycle, resolving complex disputes, and minimizing financial leakage while maintaining excellent customer satisfaction.

Group Warranty Manager at Greenshields JCB Ltd (2011 – 2017)

• Managed warranty operations across 7 retailers. reducing financial liability through strict claim auditing. Collaborated directly with manufacturer to accelerate root-cause resolution. Cultivated strong relations internally & with manufacturer to provide targeted training on warranty guidelines to improve first time claim approval.

National Accounts Manager at Greenshields Ltd (2009 – 2011)

Service Controller at Greenshields Ltd (2006 – 2009)

Branch Manager at Autoglass (2003 – 2006)

Truncation & Fraud Officer at Bank of Scotland (2000 – 2003)

Assistant Manager at ATS Euromaster (1996 – 2000)

NVQ in Sales & Marketing

NVQ in Mechanics