Pips Sandhu
Experienced IT Support Technician
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About
Experienced IT Support Technician with a strong background in 1st and 2nd line support across diverse hardware, software, and network environments. Skilled in diagnosing and resolving technical issues, supporting Windows OS, Microsoft 365, Active Directory, and a wide range of business applications. Known for clear communication, excellent customer service, and a methodical approach to troubleshooting.
Experience
Cerner Millennium EPR Helpdesk Analyst at North Bristol NHS Trust (2011-12 – 2012-05)
- Provided 1st line support for Cerner Millennium EPR system
- Logged, triaged, and resolved incidents within SLA
- Supported clinicians and administrative staff across hospital departments
- Delivered remote and desk-side troubleshooting
- Assisted with user access, password resets, and workflow issues
EPR Floor-walking & Targeted Support at Royal Berkshire NHS Trust (2012-05 – 2015-01)
- Supported go-live and post-go-live EPR activities
- Delivered hands-on support to clinical staff
- Troubleshot system, login, and data issues
- Ensured accurate logging of incidents and escalations
Floor-walking Team Lead at Barts NHS Trust (2013-12 – 2014-01)
- Led a team of floor-walkers supporting EPR users
- Ensured timely resolution of issues during system rollout
- Provided guidance and technical support to junior staff
Data Quality Analyst at Royal London Hospital & Croydon University Hospital (2015-01 – 2017-12)
- Supported clinical systems and data integrity
- Investigated system errors and user issues
- Worked closely with IT teams to resolve data and access problems
- Used advanced Excel for reporting and analysis
Helpdesk & Desktop Support (1998-01 – 2004-12)
- Provided 1st line support for Windows desktops and office applications
- Installed, configured, and maintained hardware and software
- Logged and resolved incidents, escalating when required
- Supported office moves, upgrades, and migrations
Assistant Divisional Manager – Dermatology & Neurology (2023-01 – 2024-12)
Service Manager – Women's Health & Children's Services (2022-01 – 2024-12)
Assistant Service Manager – Ashford & St Peters (2017-01 – 2022-12)
Education
BSc (Hons) in Computing Studies – South Bank University (1994-01 – 1998-12)
