Pooja Bhattacharjee

Focused and reliable back-office, operations, and customer service professional with over 5 years of diverse experience in banking support, vendor coordination, property management, documentation, and CRM. Known for operational accuracy, strong communication skills, and handling high-volume tasks with precision while ensuring seamless coordination between customers, vendors, and internal teams.

Operations Manager at Housewise (2025-10 – 2026-08)

• Overseeing daily operational activities including vendor coordination, inspections, and client communication.
• Ensuring timely task completion, operational compliance, and quality service delivery.
• Coordinating between HO, tenants, owners, and vendors for smooth workflow.
• Managing documentation, reporting, and workflow tracking for operational efficiency.

Associate — Office Assistant | Back Office Executive | CRM Support at RBM (2019 – 2024)

• Managed loan documentation, proofing, and data entry for nationalized and private banks.
• Audited and verified sensitive financial documents before submission.
• Maintained CRM databases and supported client lifecycle management.
• Liaised between customers and loan officers to improve turnaround time.
• Handled customer calls, provided updates, and offered support in post-loan processes.
• Coordinated recovery support, follow-ups, and document revalidation with internal and external teams.
• Ensured secure handling of KYC and financial data.

B.A. in English Honours – Pragjyotish College, Guwahati University (2016 – 2019)

12th & 10th in CBSE – Hindustani Kendriya Vidyalaya (2012 – 2014)