Pramoth Kumar Ramamoorthy

Pursuing a challenging role to leverage expertise in Food & Beverage and Quick-Service Restaurant (QSR) operations, delivering sustainable business growth, operational excellence, and enhanced customer satisfaction across multi-unit environments. Possess nearly 23 years of extensive experience years in the Food and Beverage industry, with a focus on operations management, business development, and franchise sales, especially in the Quick Service Restaurant (QSR) domain. Currently working as Manager at Urban Tandoor, managing all facets of restaurant functionality to deliver outstanding customer experiences while enhancing financial outcomes through strategic planning and execution.

Progressed through various roles throughout the career, gaining expertise in franchise management, operational excellence, and strategic business development, with a proven track record of successfully launching and managing multiple restaurant concepts. Received notable accolades for initiating the inaugural Fresh Bread Competition in India, which attracted media coverage in Subway-2-Subway and the Sandwich Artist Newsletter, highlighting creative marketing approaches. Skilled in driving profit centre performance and P&L management through cost optimization, revenue enhancement strategies, inventory control, and operational efficiency initiatives.

Proficient in leading end-to-end hospitality and F&B service operations with a strong focus on customer experience, guest engagement, and service delivery excellence in high-volume environments. Exhibited strong leadership qualities by cultivating a cooperative team atmosphere that prioritizes effective communication, training, and development, leading to improved employee performance and overall job satisfaction. Extensive expertise in site evaluation and operational setup, covering aspects such as leasing, floor plan design, and equipment procurement, to facilitate smooth restaurant openings while adhering to industry regulations.

Crafted and implemented operational strategies that align with corporate goals, emphasizing resource optimization and effective cost management to enhance profitability and foster sustainable growth.

Manager - Urban Tandoor - Bristol, England

(2021-11)

• Spearheading end-to-end restaurant operations, ensuring exceptional customer service standards and a consistently positive dining experience.
• Leading restaurant and bar teams while reporting to senior leadership on operational performance and business outcomes.
• Driving financial performance by forecasting business requirements, managing expenditure, analyzing variances, and implementing corrective action plans to achieve revenue and profitability targets.
• Collaborating with chefs on menu planning, pricing strategies, food cost analysis, and profit optimization to enhance operational efficiency & guest satisfaction.
• Monitoring food preparation standards, portion control, and inventory usage to minimize waste, control costs, and maintain high-quality output.
• Improving bar profitability through effective stock control, pricing accuracy, and adherence to portion and billing standards.
• Ensuring compliance with health, safety, hygiene, and legal regulations to maintain a secure and well-managed work environment.
• Coordinating with chefs, duty managers, suppliers, and customers to resolve operational issues and ensure smooth service delivery.
• Motivating and leading cross-functional teams, fostering collaboration, accountability, and a high-performance culture across operations.
• Monitoring daily operational performance across multiple restaurant to ensure adherence to company standards, SOPs, and service quality benchmarks.
• Managing vendor relationships, procurement activities, and supply chain coordination to ensure uninterrupted availability of raw materials and operational supplies.
• Analyzing sales trends, operational reports, and business metrics to identify improvement opportunities and support strategic decision-making.
• Coordinating manpower planning, workforce scheduling, and productivity management to optimize labor utilization and operational efficiency.
• Driving process improvement initiatives to reduce operational bottlenecks, minimize wastage, and enhance outlet profitability.
• Conducting operational audits and performance reviews to maintain consistency in food quality, customer service, and brand standards.
• Managing escalation and service recovery processes to ensure prompt resolution of customer concerns and retention of guest loyalty.
• Collaborating with marketing and sales teams on campaign execution, promotional activities, seasonal launches, and customer engagement initiatives.
• Leading inventory management, stock reconciliation, and shrinkage control to maintain accurate inventory levels and reduce losses.
• Supporting menu engineering and product positioning initiatives through operational feasibility assessments and customer feedback analysis.

Divisional Manager - WayCool - Chennai, India

(2021-06 - 2021-11)

• Managed sales operations for the Hospitality and Cash & Carry divisions, driving business growth and customer engagement.
• Successfully onboarded more than 100 new outlets, expanding market presence and contributing to revenue growth.

Head of Operations & Business Development - Agrigo Food Processing LLP (DosaWrap) - Chennai, India

(2019-08 - 2021-06)

• Developed and executed strategic business plans focused on revenue growth, profitability enhancement, and long-term operational sustainability.
• Led end-to-end startup operations, including successful launch and management of brand kiosks and cloud kitchen formats.
• Managed overall P&L operations, prepared monthly performance reports, and implemented operational improvements to drive profitability.
• Expanded business presence across traditional and non-traditional markets, identifying new growth opportunities and customer segments.
• Ensured achievement of daily, weekly, monthly, and quarterly sales targets through multi-channel sales strategies and market development initiatives.
• Collaborated on menu design, pricing, and continuous product enhancement to improve customer satisfaction and business performance.
• Recruited, trained, mentored, and performance-managed F&B teams to build a high-performing and service-oriented workforce.
• Analyzed customer feedback and complaint trends, prepared monthly service reports, and implemented corrective action plans to improve guest experience.
• Optimized resource utilization and operational workflow to deliver high-quality service standards while controlling operational costs.
• Ensured full statutory and regulatory compliance by maintaining operational licenses, records, and mandatory registers.
• Established operational KPIs, schedules, SOPs, policies, and process frameworks to improve consistency across business functions.
• Implemented hygiene, quality control, and process improvement initiatives that enhanced operational efficiency and reduced wastage.
• Conducted staff training programs and ensured adherence to organizational policies, loss prevention standards, and HR compliance procedures.

Operations & Business Development Manager - Subway (DA Office #888 Territory) - Tamil Nadu & Kerala

(2014-05 - 2019-07)

Growth Path: Area Manager (2014 – 2015) Operations & Business Development Manager (2015 – 2019)

• Directed end-to-end operations across 63 franchise outlets in Tamil Nadu and Kerala, ensuring strict adherence to Subway brand standards, operational procedures, and service quality benchmarks.
• Conducted monthly operational evaluations and compliance audits, guiding teams on performance improvements and submitting detailed reports to Subway Headquarters, USA.
• Supported franchise business growth initiatives focused on increasing sales, improving profitability, and strengthening performance across territories.
• Developed and presented business review decks covering sales performance, operational insights, best practices, and key business metrics for leadership discussions.
• Led recruitmen

Diploma - Franchise Course of Subway Operations - World Wide Training Centre, New Delhi (2014 - 2014)

Executive MBA - Retail & Hospitality Management - National Institute of Business Management, Chennai (2014 - 2014)

Diploma - Hotel Management & Catering Technology - Empee Institute of Hotel Management & Catering Technology, Chennai (1999 - 1999)