Shanie McGowran

Experienced and commercially focused hospitality leader with over 10 years of experience managing food and beverage operations, leading large teams, and delivering exceptional guest experiences within high-volume hospitality environments. A hands-on manager with a proven track record of driving sales growth, controlling costs, managing budgets, and developing high-performing teams. Skilled in restaurant, bar, events, accommodation, and conference operations, with extensive experience overseeing daily service delivery while maintaining exceptional standards of hospitality.

Passionate about guest satisfaction, team development, and operational excellence, with a strong ability to motivate teams, improve profitability, and create positive working cultures.

Duty Manager / Accommodation & Events Lead - The Compass - Greenfield, Bedford

(2023-06 - 2025-06)

• Led daily operations across food, beverage, accommodation, and event services.
• Managed, trained, and developed a team of more than 25 employees.
• Drove performance against service standards and operational KPIs.
• Managed stock control and supported key business decisions.
• Delivered successful private functions, events, and hospitality services.
• Managed guest accommodation operations including check-ins and check-outs.
• Maximised room occupancy and booking levels.
• Conducted room inspections and coordinated maintenance reporting.
• Ensured compliance with health and safety procedures.
• Maintained high guest satisfaction through exceptional service delivery.

Company Trainer - Oakman Group - Milton Keynes

(2022-09 - 2023-06)

• Delivered training programmes for new site openings and refurbishments.
• Supported operational consistency across multiple hospitality venues.
• Developed employee capability, service standards, and leadership skills.
• Worked closely with management teams to improve performance and guest satisfaction.

General Manager - Judges Restaurant - Hertfordshire

(2017-11 - 2019-02)

• Progressed from Deputy Manager to General Manager within a newly opened venue.
• Managed all business operations including restaurant, bar, staffing, payroll, HR, stock control, and service delivery.
• Increased revenue by 15% through strategic upselling of premium wines, sides, and nibbles.
• Reduced labour costs by 10% within the first month through improved rota planning.
• Introduced daytime promotions to increase footfall and attract new customer demographics.
• Built, trained, and led a successful hospitality team.
• Managed supplier relationships and stock ordering.
• Maintained exceptional service and operational standards.

Hospitality Team Leader - Staff 86 - Cheshire

(2026-02 - 2026-04)

• Delivered hospitality management and operational support across hotels, sporting venues, restaurants, and events.
• Maintained high service standards in diverse hospitality environments.
• Supported event delivery and guest service operations.
• Adapted quickly to different venues and operational requirements.

Store Assistant - Morrisons - Chester

(2025-09 - 2026-02)

• Delivered excellent customer service in a fast-paced retail environment.
• Supported stock replenishment and merchandising standards.
• Assisted customers and handled transactions accurately.

Supervisor - Toolstation - Birmingham

(2020-07 - 2022-10)

• Supported store management in achieving sales and service targets.
• Trained and mentored new team members.
• Managed cash handling and operational procedures.
• Maintained stock and merchandising standards.

Retail Sales Assistant - John Lewis & Partners - Solihull

(2021-07 - 2022-08)

• Delivered premium customer service across multiple departments.
• Achieved sales targets across high-value product ranges.
• Maintained excellent product knowledge and presentation standards.

In-House Trainer - The Church Bar & Restaurant - Chester

(2015-07 - 2017-05)

• Trained and developed a team of over 25 front-of-house employees.
• Delivered onboarding programmes and performance coaching.
• Maintained exceptional service standards within a high-volume hospitality environment.

BA (Hons) - Events & Business Management - University of Chester (2010 - 2013)

National Diploma - Travel & Tourism - Solihull College (2010 - 2012)