Rebecca Jade
Customer-Focused Sales Assistant | Retail & Cash Handling Expert
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About
Results-driven Sales Assistant with 8+ years across fast-paced retail environments. Proven ability to deliver exceptional customer service, manage cash operations, and maintain high store standards. Recognised as Colleague of the Month and trusted with key-holder responsibilities.
Experience
Sales Assistant - British Heart Foundation - Bradford
(2024-11)
- Trusted as key holder, managing opening/closing procedures and end-of-shift till balancing for a charity retail store
- Delivered exceptional customer service on the shop floor and tills, processing payments, council vouchers, and booking collections
- Maintained store presentation and function-tested electrical items, ensuring quality standards for resale
Shop Assistant/Packer/Picker - Stef's Pet Pantry - Bingley
(2024-03 - 2024-08)
- Advised customers on pet health and nutrition, building trust and driving repeat business in a specialist retail environment
- Picked and packed online orders accurately while restocking freezers, shelves, and reorganising merchandise displays
- Weighed dogs and calculated personalised daily feeding plans, demonstrating strong product knowledge and customer care
Sales Associate - HomeSense - Guiseley
(2023-09 - 2024-01)
- Processed returns, exchanges, reductions, and re-ticketing while maintaining accurate stock and merchandising standards
- Handled cash transactions and warehouse processing, ensuring smooth stock flow onto the sales floor
- Resolved customer enquiries efficiently, contributing to a positive in-store experience
Helpdesk Advisor - ACS Group - Baildon
(2023-01 - 2023-02)
- Managed helpdesk tickets via phone and email, delivering timely technical support and minimising customer response times
Sales Assistant - Dunelm - Keighley
(2021-09 - 2023-01)
- Delivered till operations, stock replenishment, and customer service across a busy homewares retail store for 16 months
Customer Service Assistant - B&M - Shipley
(2016-06 - 2021-09)
- Provided frontline customer service, handled cash, managed returns, and maintained store standards across a 5-year tenure
Food Runner - Pizza Express - Ilkley
(2016-03 - 2016-05)
- Supported front-of-house operations, ensuring accurate food delivery, table satisfaction, and hygiene compliance
Assistant - Mario's Hair Salon - Bradford
(2012-05 - 2012-06)
- Assisted with customer-facing duties, cash handling, and maintaining a safe and organised salon environment
Education
Animal Care Level 3 - Animal Care - Oxbridge Home Learning (2022-10 - 2023-10)
Customer Service & CRM Diploma Level 2&3 - Customer Service - Reed Learning (2023-05 - 2023-05)
Animal Behaviour Level 3 - Animal Behaviour - Open Study College (2021-10 - 2022-04)
NOCN Level 1 - Skills for employment, training and personal development - Bradford College (2016-05 - 2016-06)
BTEC Extended Diploma - TV and Film Production - Leeds City College (2013-09 - 2015-06)
GCSE - Multiple subjects - Hanson Academy (2008-09 - 2013-06)
