Front Office Manager - Manchester Marriott Hotel Piccadilly - Manchester, UK
(2025-08 - 2026-02)
- Handling room inventory of 338 keys.
- Leading 22 member team (Reception, Concierge, Guest relations, Executive Lounge)
- Disciplinary procedures and documentation were implemented to the department
- Implementation of LSOPs 2025 - 2026
- Mobile Dashboard Admin and GXP, EMPOWER & OPERA Property champions
- Leads in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results
- Leading property goals on Guest voice, GXP, Bonvoy enrollments, mobility scores
Front Office Manager - Marriott Executive Apartments City Center Doha - Doha, Qatar
(2024-03 - 2025-04)
- Handling room inventory of 254 keys Apartments.
- Marriott Interview Certified as eligible to conduct Department recruitment interviews
- Mobile Dashboard Admin and GXP, EMPOWER & OPERA Property champions
- Leading on team on operational challenges, ensuring the quality & standards meet expectations of the customers on a daily basis
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trained team on Empowerment & leadership skills to provide excellent customer service
- Cleared ISRA & BSA Audits for 2024.
- Associate engagement survey cleared for 2024 Engagement Index 91% Leadership index – 93%
- Disciplinary procedures and documentation were implemented to the department
- Implementation of operational policies and procedures like (SOPs and LSOPs) for 2024 & 2025
- Leads in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results
Assistant Front Desk Manager - Marriott Marquis City Center Doha Hotel - Doha, Qatar
(2017-12 - 2024-03)
- Handling room inventory of 579 keys (457 rooms and 122 apartments)
- Joined as Rooms controller and promoted to Rooms controller supervisor & follow on with Assistant front desk Manager
- Department's key driver on achieving TSA/In-Gauge upselling goals.
- Marriott Interview Certified as eligible to conduct Department recruitment.
- Mobile Dashboard Admin and GXP, EMPOWER, OPERA Property champion.
- Performed Manager on Duty and Night Manager duties.
- Property Champion for ERS reservation system live
- Fully involved with Front of the house roles leaded a team 63members
- Handling System Balancing (PMS and MARSHA), Monitoring Mobile/GXP metric
Rooms Controller / Team Leader - Courtyard and Residence Inn by Marriott - Jazan - Jazan, Saudi Arabia
(2014-10 - 2017-12)
- Started as Front Desk Agent and promoted to Rooms Controller team Leader on Sept 2016)
- Residence Inn Pre-opening team.
- Room inventory for 129 Courtyard and 79 Residence inn apartments.
- Supervising 22 member front desk team,
- Handled software like MARSHA, Oasys Payroll, Mobile/GXP metrics
- Coordinates with the central reservation system and the Central revenue department as Rooms controller
Front Office Associate - The Leela Kovalam Hotels, Palace and Resorts - Kerala, India
(2013-06 - 2014-10)
- 189 rooms property (Garden View room, Beach view rooms, Club rooms)
- Line associate in front desk operations
Industrial Trainee - Radisson Blu Plaza Mahipalpur - New Delhi, India
(2012-06 - 2012-12)
- 261 Keys
- Completed Industrial Exposure Training in all the main department and sub department of Front office, F&B service, F&B production, Housekeeping, Laundry on rotational basis.
