Renjith Johnson

A passionate, customer-service oriented, and flexible person who has over 13 years of experience with hospitality industry, being well-versed with company brand standards and policies. Handled and accomplished numerous of projects within the property and Contributed on achieving department and property goals. Handled multi-leadership roles such as Rooms Controller Supervisor, Front Desk Supervisor, Manager on Duty, Night Manager and currently leading the team a front office Manager.

Key Drivers, Marriott interview certified and Key property Champion on various tools and system applications.

Front Office Manager - Manchester Marriott Hotel Piccadilly - Manchester, UK

(2025-08 - 2026-02)

• Handling room inventory of 338 keys.
• Leading 22 member team (Reception, Concierge, Guest relations, Executive Lounge)
• Disciplinary procedures and documentation were implemented to the department
• Implementation of LSOPs 2025 - 2026
• Mobile Dashboard Admin and GXP, EMPOWER & OPERA Property champions
• Leads in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results
• Leading property goals on Guest voice, GXP, Bonvoy enrollments, mobility scores

Front Office Manager - Marriott Executive Apartments City Center Doha - Doha, Qatar

(2024-03 - 2025-04)

• Handling room inventory of 254 keys Apartments.
• Marriott Interview Certified as eligible to conduct Department recruitment interviews
• Mobile Dashboard Admin and GXP, EMPOWER & OPERA Property champions
• Leading on team on operational challenges, ensuring the quality & standards meet expectations of the customers on a daily basis
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trained team on Empowerment & leadership skills to provide excellent customer service
• Cleared ISRA & BSA Audits for 2024.
• Associate engagement survey cleared for 2024 Engagement Index 91% Leadership index – 93%
• Disciplinary procedures and documentation were implemented to the department
• Implementation of operational policies and procedures like (SOPs and LSOPs) for 2024 & 2025
• Leads in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results

Assistant Front Desk Manager - Marriott Marquis City Center Doha Hotel - Doha, Qatar

(2017-12 - 2024-03)

• Handling room inventory of 579 keys (457 rooms and 122 apartments)
• Joined as Rooms controller and promoted to Rooms controller supervisor & follow on with Assistant front desk Manager
• Department's key driver on achieving TSA/In-Gauge upselling goals.
• Marriott Interview Certified as eligible to conduct Department recruitment.
• Mobile Dashboard Admin and GXP, EMPOWER, OPERA Property champion.
• Performed Manager on Duty and Night Manager duties.
• Property Champion for ERS reservation system live
• Fully involved with Front of the house roles leaded a team 63members
• Handling System Balancing (PMS and MARSHA), Monitoring Mobile/GXP metric

Rooms Controller / Team Leader - Courtyard and Residence Inn by Marriott - Jazan - Jazan, Saudi Arabia

(2014-10 - 2017-12)

• Started as Front Desk Agent and promoted to Rooms Controller team Leader on Sept 2016)
• Residence Inn Pre-opening team.
• Room inventory for 129 Courtyard and 79 Residence inn apartments.
• Supervising 22 member front desk team,
• Handled software like MARSHA, Oasys Payroll, Mobile/GXP metrics
• Coordinates with the central reservation system and the Central revenue department as Rooms controller

Front Office Associate - The Leela Kovalam Hotels, Palace and Resorts - Kerala, India

(2013-06 - 2014-10)

• 189 rooms property (Garden View room, Beach view rooms, Club rooms)
• Line associate in front desk operations

Industrial Trainee - Radisson Blu Plaza Mahipalpur - New Delhi, India

(2012-06 - 2012-12)

• 261 Keys
• Completed Industrial Exposure Training in all the main department and sub department of Front office, F&B service, F&B production, Housekeeping, Laundry on rotational basis.

Bachelor's Degree - Hotel Management, Catering Technology & Tourism - PTU (Punjab Technical University)

Diploma - Hotel Management & catering Technology & Tourism - Directorate of Technical Education GOVT OF INDIA