Riya Kshetri

I am a determined and ambitious individual with a strong sense of maturity and responsibility, particularly in the hospitality industry. My dedication to providing exceptional service is matched by my ability to handle tasks efficiently and effectively. I thrive in dynamic environments and am committed to ensuring guests have memorable experiences.

With a keen eye for detail and a proactive approach, I consistently strive to exceed expectations. My passion for hospitality drives me to continuously improve and adapt, ensuring that I deliver the highest standards of service and contribute positively to any team I am part of.

Receptionist - MI Boon Thai Massage and Wellness Being - Tunbridge Wells

(2024-01 - 2024-03)

• Welcomed guests warmly, managed appointments efficiently, and maintained a clean, inviting atmosphere. Resolved customer concerns promptly, enhancing overall satisfaction.
• Worked closely with massage therapists to optimize appointment flow. Coordinated effectively with team members to provide exceptional customer service and support.
• Streamlined check-in process, reducing wait times and improving customer experience. Implemented feedback system, leading to measurable improvements in service quality.
• Provided massage techniques assistance to clients, addressing their needs and ensuring comfort. Fostered a welcoming environment, contributing to client retention and satisfaction.

Certified Massage Therapist - MI Boon Thai Massage and Wellness Being - Tunbridge Wells

(2024-03 - 2024-10)

• Delivered therapeutic massages, enhancing client well-being. Specialized in Thai techniques, adapting to individual needs for optimal relaxation and pain relief.
• Maintained meticulous hygiene standards and organized treatment rooms. Accurately documented client progress, ensuring personalized care plans.
• Worked closely with other therapists to share best practices. Participated in team meetings to improve service quality and client satisfaction.
• Delivered therapeutic Thai massages, adapting techniques for personalized care. Maintained impeccable hygiene standards and detailed client records for continuous improvement.

Catering Assistant - Ocado CFC - Erith

(2024-11 - 2025-02)

• Optimize kitchen workflow, ensuring prompt meal delivery and superior customer satisfaction. Collaborate to uphold rigorous hygiene standards and food safety protocols.
• Develop creative solutions to enhance dining experiences. Swiftly adapt to emerging culinary trends, integrating them into daily operations for improved service.
• Delivering services with food and safety procedures while serving, cleaning areas.
• Handling Till Cash counter.
• Handling vending machine, top up Klix (coffee).

Processing Team Member - Krispy Kreme - Dartford

(2025-02)

• Glazing, icing, and filling doughnuts with various toppings and fillings.
• Decorating doughnuts according to established designs or customer requests.
• Ensuring consistent and attractive presentation.
• Packaging doughnuts for sale.

Grade X - Gautam Secondary School (2010)

Grade XI & Grade XII - ST. Xavier higher school (2013)

Bachelor - Travel and Tourism Management - NATHM (2016)

Master's - MSC Management - BPP University (2025-02)