Roxana Nemeth

Friendly, reliable and customer-focused professional with 5 years of experience at Hilton, including front-of-house and hostess responsibilities and supervisory experience. Skilled in welcoming customers, handling enquiries, resolving issues, supporting team members and maintaining high standards of service in a busy environment. Confident communicating with people from different backgrounds, with strong English, Romanian and Spanish language skills.

Now seeking a full-time Customer Service / Customer Support position where I can use my communication, organisation and problem-solving skills.

Hostess / Customer Service / Supervisor at Hilton (Present)

5 years' experience

• Welcomed guests and provided a friendly, professional first point of contact.
• Delivered high standards of customer service in a busy hotel environment.
• Responded to guest questions, requests and concerns and worked quickly to find suitable solutions.
• Managed customer needs while maintaining a professional and positive attitude during busy periods.
• Worked closely with colleagues and other departments to ensure a smooth guest experience.
• Supported and supervised team members, helping organise daily tasks and maintain service standards.
• Helped train new staff and supported colleagues with procedures and customer service expectations.
• Maintained excellent hygiene, presentation and food-service standards.
• Worked efficiently as part of a large, multicultural team.

Massage & Customer Service - Mobile Services at Self-Employed (Present)

• Manage customer bookings, enquiries and appointments from initial contact through to completion.
• Communicate directly with customers and provide a professional, personalised service.
• Handle payments, scheduling and customer follow-up while maintaining confidentiality and professionalism.
• Build positive customer relationships and encourage repeat business through reliable service.

Business and Management – London