Ruby

Front of House Manager at Little Love Club | Media and Communication Student

Talent

Bishop's StortfordMember since June 22, 2026

Excellent customer service and interpersonal communicationConfident leading, training and motivating teamsTrained in bar, cocktail and barista skillsProgressing into key holder responsibilitiesAdaptable and calm under pressureReliable and dependable with strong time managementSocial media content creation and digital editingConfident handling cash and card payments

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About

Enthusiastic and reliable Media and Communication student at Loughborough University, entering third year, with strong academic results and hands-on experience managing teams in fast-paced hospitality and retail settings. Known for a strong work ethic, calm leadership and excellent customer service skills. Currently a Front of House Manager at a busy cocktail bar, with experience running shifts, leading events and training in bar service.

Experience

Front of House Manager at Little Love Club (2025 – Present)

Supervise and run busy shifts, coordinating front of house operations to ensure smooth, efficient service for customers.
Manage high-pressure shifts confidently, resolving issues calmly and professionally.
Take responsibility for the floor during busy themed events and organised evenings, supporting the wider events team.
Completed cocktail training and continue to build on bar skills.
Support the venue's social media account, contributing to content and online presence.
Progressing to Overall Manager from October 2026, with responsibility for key holding, running shifts independently and leading staff across front of house and bar.

Hospitality & Events Team Leader at Host (2022– 2025)

Gained wide-ranging hospitality experience across bar work, front of house and outside catering events.
Completed cocktail and barista-style coffee training, confidently preparing and serving drinks.
Supervised busy weekend shifts, managing customer flow and resolving issues calmly under pressure.
Trained new starters with clear communication and supportive feedback to maintain service standards.
Represented the business at off-site catering events, adapting professionally to new settings.

Shop Assistant at Mountain Warehouse (2021-01 – 2022-12)

Delivered friendly, personalised service, helping customers find the right products.
Operated tills independently, confidently handling cash and card payments during busy periods.
Worked closely with the team to hit daily targets and maintained a positive and productive working environment.
Balanced customer service with stockroom duties, strengthening time management skills.