Ryan McMullen

People and business leader with 18 years of progressive leadership experience driving operational excellence, business growth and team performance across multi-site operations. Recognized for developing high-performing leaders, building engaged teams and delivering strong financial and customer-focused results through strategic planning, accountability and continuous improvement. A collaborative leader who thrives on coaching others, strengthening relationships and creating positive experiences for employees and customers alike.

Eager to bring a proven leadership foundation into retail banking through Scotiabank's Branch Manager Development Program.

Director of Operations at Tim Hortons | P&D Webster Enterprises Inc. (2007-01 – 2026-07)

Served as the senior business and operations leader, partnering directly with ownership to oversee four locations and approximately 150 employees. Led organizational planning, financial performance, workforce strategy and day-to-day operations while creating a culture focused on exceptional customer experiences, employee engagement and sustainable business growth. Partnered with ownership to establish strategic priorities, allocate financial and human resources, develop long-term business plans and implement initiatives that strengthened operational performance, accountability and organizational success.

Led and developed a team of managers through coaching, performance management and succession planning, fostering a high-performing culture built on collaboration, accountability, continuous improvement and service excellence.

• Led strategic planning, budgeting, financial oversight and business performance across four locations, supporting informed decision-making, sustainable growth and achievement of organizational objectives.
• Directed workforce planning, recruitment, onboarding, performance management and leadership development for approximately 150 employees, building high-performing teams and strengthening leadership capacity.
• Developed and implemented operational policies, procedures, accountability frameworks and training programs that improved organizational consistency, service excellence, compliance and overall business performance.
• Identified operational risks, process inefficiencies and business improvement opportunities, implementing solutions that enhanced organizational effectiveness, customer experience and operational performance.
• Managed facilities operations, capital improvements, procurement activities, vendor partnerships and contract negotiations across multiple locations while ensuring business continuity.
• Successfully led the opening of two new restaurant locations, overseeing workforce planning, operational readiness, systems implementation and cross-functional coordination to support successful launches.
• Directed the planning and execution of ten major renovation projects while maintaining uninterrupted operations, exceptional customer service and strong financial performance.
• Improved profitability through operational controls, process improvements and inventory management initiatives, generating approximately $90,000 in annual operational savings.
• Introduced and expanded third-party delivery platforms across multiple locations, contributing to approximately 9–11% sales growth while improving customer convenience and market reach.
• Increased management retention by approximately 40% through leadership development, coaching, succession planning and a stronger culture of accountability and employee engagement.
• Oversaw payroll administration, labour planning, scheduling and workforce reporting to optimize staffing levels and support financial performance.
• Built trusted relationships with ownership, leadership teams, franchise partners, vendors, contractors and community stakeholders to advance strategic initiatives and business objectives.

General Manager at Tucker's Marketplace | Circle T Grillhouse Buffet (2005-01 – 2007-12)

Led all aspects of a high-volume hospitality operation, with accountability for business performance, financial results, customer experience, team leadership, workforce planning and day-to-day operations. Successfully guided the operational transition from Tucker's Marketplace to Circle T Grillhouse Buffet, leading change management initiatives, supporting team engagement, improving operational processes and maintaining exceptional service standards while achieving business objectives.

Diploma in Accounting for Business – Durham College

Certificate in Business Fundamentals – Durham College