Samari Victor

Customer Service & Compliance Professional | Government & Financial Campaigns

Talent

RochdaleMember since September 1, 2026

Inbound telephone customer serviceClear verbal and written communicationEmpathy and rapport buildingConfidential information handlingHigh-volume enquiry handlingComplaint investigation and resolutionAccurate customer record updatesMultiple-system navigationFCA complaint requirementsEnd-to-end case investigationFinal response and deadlock lettersRefund and redress calculationsRoot-cause identificationComplaint SLAs and deadlinesVulnerable customer supportObjection handling and de-escalationRisk, policy and process complianceAccurate case notes and reportingMicrosoft 365Independent remote workingCompliance and audit management

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Inbound telephone customer serviceClear verbal and written communicationEmpathy and rapport buildingConfidential information handlingHigh-volume enquiry handling

About

Compliance and customer service professional with 3+ years at Teleperformance across Passport Office and Virgin Money campaigns. Skilled in high-volume inbound support, complaint resolution, and multi-site compliance management. Combines strong communication with rigorous attention to process, audit trails, and vulnerable-customer care.

Experience

Compliance Manager - Phosters FM

(2024-02)

Coordinate compliance activity across ~600 assets at 25+ sites, managing high-volume actions and competing deadlines simultaneously
Liaise daily with site teams, contractors and stakeholders via phone and email, delivering clear guidance and timely progress updates
Investigate service discrepancies end-to-end, maintaining accurate audit-trail records across multiple systems while safeguarding confidential data

Customer Service Representative — Permanent - Teleperformance

(2021-06 - 2024-01)

Passport Office, Virgin Money and other workstreams

Handled high-volume inbound contacts for Passport Office and Virgin Money, resolving enquiries and complaints within strict service targets
Investigated and resolved Virgin Money complaints including written responses, escalations and adherence to regulatory complaint deadlines
Supported vulnerable customers with empathy and professional boundaries while accurately documenting all interactions across multiple systems

Risk and Compliance Officer — Freelance Alongside Permanent Employment - Smartsafe Consulting

(2022-01 - 2024-01)

Delivered freelance risk and compliance assignments alongside permanent employment, meeting client deadlines and managing workload independently
Reviewed documentation, conducted audits and communicated corrective actions clearly to stakeholders while handling confidential information responsibly
Supported risk assessments and policy reviews, maintaining accurate records and ensuring follow-up actions were tracked to completion

Risk Management Officer - Obena Engineering Ltd

(2015-09 - 2019-03)