Sarah Wile
Volunteer sales assistant
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About
A focused professional with strong experience in customer service and the proven ability to assist customers with a well – informed selection of suitable products and services. Demonstrates exceptional communications and relationship building skills and encourages team collaboration in order to achieve excellent customer satisfaction. Customer focused and experienced in customer service environment and retail operations with the proven ability to work towards and consistently exceed targets.
Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems.
Experience
Volunteer sales assistant - British heart foundation
(2023-06 - 2024-05)
- Taking receipt of stock donations from the public
- Replenishing stock on the shop floor
- Merchandising throughout the store
- Stock preparation including sorting, steaming and pricing
- Possible administrative tasks such as stocktaking
- Serving customers at the till
Volunteer sales assistant - YMCA charity shop
(2019-05 - 2022-12)
- Taking receipt of stock donations from the public
- Replenishing stock on the shop floor
- Merchandising throughout the store
- Stock preparation including sorting, steaming and pricing
- Possible administrative tasks such as stocktaking
Volunteer sales assistant - British heart foundation
(2018-11 - 2019-05)
- Taking receipt of stock donations from the public
- Replenishing stock on the shop floor
- Merchandising throughout the store
- Stock preparation including sorting, steaming and pricing
- Possible administrative tasks such as stocktaking
- Serving customers at the till
Document Control - Capita
(2018-11 - 2019-01)
- Checking quality of documents
- Monitoring processes
- Producing listings
- Setting up project filling systems
- Teaming up with other documentation groups
Sales Representative - Avon
(2014-11 - 2018-11)
- Hand out marketing material
- Speak to customers and promote sales items and offers
- Receive customers' orders
- Order online and complete relevant paperwork
- Deliver customer orders and receive cash payments
Education
Level 2 - customer service - zenith training (2021 - 2021)
Certificate - Employability Skills - Pinpoint Training (2013 - 2013)
L2 Diploma - Animal Care - East Durham College Houghall Campus (2011 - 2012)
NPTC level 1 - work-based land based operations - Ark on the Edge Animal Sanctuary (2010 - 2011)
BSC level 1 - award in health and safety at work - Ark on the Edge Animal Sanctuary (2010 - 2011)
GCSE's - English, Maths, Science, Religious studies, Health and Social Care, Textiles, Expressive Arts - King James 1st Community Arts College (2003 - 2008)

