Visual Design Manager at GP Strategies (2022-06 – Present)
Lead the operational strategy and performance of a high-output, multi-disciplinary creative and digital production function, supporting delivery across web, digital platforms, and interactive learning products.
- Designed and implemented a scalable operating model integrating design, content, and production into structured delivery frameworks, improving throughput, visibility, and stakeholder satisfaction
- Embedded governance across the full product and creative lifecycle, including intake, prioritization, briefing standards, and performance reporting
- Partnered with senior stakeholders across business, marketing, and technology to align delivery with strategic objectives and customer outcomes
- Led resource and capacity planning across multi-disciplinary teams, ensuring efficient utilization and predictable delivery across concurrent workstreams
- Introduced and optimized tooling and workflow systems to streamline delivery, reduce bottlenecks, and improve end-to-end cycle times
- Line managed and developed senior creatives and leads, fostering a high-performing, accountable, collaborative culture
- Established flexible supplier and freelancer ecosystems to scale delivery dynamically while maintaining quality and cost control
- Drove continuous improvement initiatives, delivering measurable gains in efficiency and output quality
- Increased delivery efficiency and reduced time-to-market through structured operational improvements
- Improved stakeholder satisfaction through clearer prioritization, visibility, and governance
- Demonstrated ROI of in-house delivery through cost optimization and reduced external agency reliance
Asset & Assurance Delivery Manager (Product Owner) at Cambridge University Press & Assessment (2020-12 – 2022-06)
Led product and delivery operations for a globally used digital platform, acting as the bridge between business stakeholders, design, and engineering teams.
- Operated as Product Owner for a global platform, managing backlog, prioritization, and delivery in collaboration with engineering teams
- Embedded agile working, integrating UX, content, and development into structured sprint-based delivery
- Defined governed workflows from intake through to release, ensuring alignment to user needs and priorities
- Collaborated with stakeholders across business units to resolve conflicts and optimize delivery outcomes
- Ensured platform experience met user expectations through continuous improvement and feedback loops
- Managed offshore and distributed teams, ensuring consistent standards and delivery performance
- Improved delivery predictability and platform performance through structured backlog and prioritisation management
- Strengthened alignment between business, product, and technology teams
Head of Design Services at Pearson (2001-06 – 2019-03)
Led large-scale, multi-disciplinary design and production teams delivering across digital and print platforms within a highly regulated, global environment.
- Defined and implemented global design systems and standards, ensuring consistency across products and platforms
- Led operational transformation initiatives, improving efficiency, scalability, and cost performance across international teams
- Integrated digital production workflows and technologies, supporting the transition to digital-first product delivery
- Managed multi-team structures (design, UX, production, instructional design), ensuring alignment to quality and delivery standards
- Established governance frameworks, SLAs, and supplier strategies across onshore and offshore delivery models
- Partnered with senior stakeholders to align design and production with organizational and customer objectives
- Reduced operational costs by 30% through workflow optimization and supplier strategy
- Increased production output by 20% through process improvement and standardization
- Enabled scalable, consistent delivery across global product portfolios
Vice Chair of Governors (Voluntary) at St. Luke's Primary School (2022-06 – Present)
Provide strategic governance and oversight, holding leadership accountable for performance, resource allocation, and long-term outcomes.
