Serin Benjamin

Friendly and customer-focused hospitality professional with strong communication, organisational, and teamwork skills. Experienced in customer service, team coordination, and ensuring smooth service delivery in fast-paced environments. Committed to providing outstanding guest experience while maintaining high standards of health, safety, and service quality.

Customer Service Assistant at Salkaara Restaurant (2025-03 – Present)

• Manage reservations and organise waitlists efficiently.
• Assisted customers with orders and queries in a fast-paced environment.
• Handled billing, cash, and POS system during peak hours.
• Coordinated with team members to ensure smooth service.
• Managed customer complaints and ensured satisfaction.
• Supported stock checking and replenishment.
• Provide excellent customer service and maintain guest satisfaction.

Operations Lead at TRINE HOLDINGS (2024-04 – 2024-12)

• Construction Project Operations Overview.
• Overseeing logistical aspects of construction projects, including procurement, equipment management, and subcontractor coordination.
• Administratively managing daily office operations, including scheduling meetings, correspondence, and project documentation.
• Handling financial administration tasks like budget tracking, invoice processing, Accounts Handling and expense management.
• Managing supply chain coordination, vendor management, office management, scheduling and coordination, document management, financial administration, and event planning. Supervised teams and ensured structured task completion.
• Monitored staff performance and provided guidance.
• Ensured safe and compliant working practices.
• Demonstrated leadership and organisational skills.

Administrative Coordinator & Business Development Associate at ANIVI (2022-03 – 2024-03)

• Hiring, supervising, and evaluating staff. Managing work schedules, duty assignments, and deadlines for office staff. Data analysis and team leadership.
• Providing training for new processes and refresher training. Coordinating office and staff support services.
• Social Media Management, Advertising, and Digital Marketing Collaborating with marketing staff to develop strategic advertising plans.
• Answering phone calls, maintaining departmental records, and updating data.
• Scheduling meetings, creating quotations, researching market trends, and budgeting. Tracking product delivery, purchasing high-quality products, and promoting customer satisfaction.
• Trained and supported staff through structured guidance.
• Coordinated schedules and daily operations.
• Maintained records and prepared reports.
• Communicated with clients and internal teams for marketing and Sales Support.
• Encouraged teamwork and a positive work environment.

Public Relations Officer at Green Aqua Drops (Eureka Forbes Franchise) (2021-06 – 2021-11)

• Built positive relationships with customers and stakeholders.
• Handled inquiries and resolved concerns professionally.
• Maintained strong communication and customer engagement.

MSc in ISCLM – Cardiff metropolitan university

Post Graduate Programme in Logistics & Supply Chain Management – University of Petroleum and Energy Studies (2024)

BA in Economics – Mahatma Gandhi University (2022)