Simona Cervenakova

Organised and detail-oriented Office Administrator with expertise in CRM, Microsoft Word, Outlook, and Excel. Experienced in managing administrative tasks, processing orders, and supporting stock control and quality assurance. A reliable team player with a strong ability to multitask and contribute to efficient office operations.

Temporary Warehouse Operative - Footasylum - Manchester

(2025-09 - 2026-04)

• Maintained accurate records of stock levels and completed daily, order documentation, ensuring attention to details and accuracy.
• Organised inventory and prioritised tasks to meet tight deadlines in a fast-paced environment.
• Processed and prepared customer orders efficiently while following company procedures and quality standards.
• Followed administrative and safety protocols, maintaining compliance with company and health & safety policies.
• Collaborated with team members and supervisors to ensure smooth operations and timely order fulfilment.

Temporary Administrator - AQA - Manchester

(2025-05 - 2025-08)

• Supported the coordination and monitoring of examiner marking progress to ensure deadlines were met.
• Managed data entry and updates on examiner availability and marking status.
• Assisted with quality assurances processes by flagging inconsistencies or delays in examiner performance.
• Responded to internal and external queries from examiners and team members via CRM and telephone in a timely and professional manner.
• Ensured accurate and time updates across examiner records during a marking period, contributing to smooth operational flow.

Marketing and Recruitment Executive - DA Languages - Manchester

(2023-03 - 2025-04)

• Develop and implement marketing strategies to promote the company's brand and services.
• Manage recruitment campaigns, including writing job descriptions, posting vacancies, and sourcing candidates.
• Conduct candidate interviews, screen resumes, and perform background checks.
• Coordinate with hiring managers to understand recruitment needs and ensure timely hiring.
• Analyse market trends and competitor strategies to improve recruitment and marketing efforts.
• Track and report on recruitment metrics, including time-to-hire, cost-per-hire, and candidate quality.
• Organise and attend recruitment events, job fairs, and other promotional activities.

Administrator - DA Languages - Manchester

(2021-05 - 2023-03)

• Provide general administrative support, including managing office supplies, organising documents, and answering phone calls.
• Handle scheduling, including booking meetings, appointments, and travel arrangements.
• Maintain accurate records and files (physical and digital) for easy access.
• Process incoming and outgoing correspondence, including mail, email, and faxes.
• Prepare reports, presentations, and other business documents as required.
• Assist with the coordination of office operations and support teams in day-to-day activities.
• Organise meeting and prepare agendas.
• Support finance team by handing invoicing, expense tracking and assisting with budgeting.
• Update and maintain the company's database, ensuring data accuracy.

Customer Service Assistant - Imzi Communications - Manchester

(2020-04 - 2021-05)

• Respond promptly to customer inquiries via phone, email, or in-person.
• Provide detailed product information, troubleshooting support, and issue resolution.
• Process customer orders, returns, and exchanges, ensuring a high level of accuracy.
• Handle complaints and escalate issues when necessary to ensure customer satisfaction.
• Maintain customer records and update account details.
• Ensure that customers and satisfies with the products and services by providing exceptional support.
• Follow up on customer interactions and ensure issues are resolved in a timely manner.
• Collaborate with other departments (sales, logistics, etc.) to ensure seamless customer service.
• Assist in identifying areas for process improvement to enhance the overall customer experience.

Administration Level 3 - Administration - Northwest Education & Training Apprenticeship (2021 - 2022)

A-Levels - Northwest Education & Training Apprenticeship (2021 - 2022)

Business Level 2 - Business - The Manchester College (2018 - 2019)

Edexcel Functional Skills Qualification in Mathematics Level 2 - Mathematics - The Manchester College (2018 - 2019)

Edexcel Functional Skills Qualification in English Level 2 - English - The Manchester College (2018 - 2019)

Business Level 1 - Business - The Manchester College (2017 - 2018)

Edexcel Functional Skills Qualification in Mathematics Level 1 - Mathematics - The Manchester College (2017 - 2018)

Edexcel Functional Skills Qualification in English Level 1 - English - The Manchester College (2017 - 2018)