Simran Shukla

Customer-focused and dependable professional with experience in fast-paced customer service, team leadership, retail/food service and warehouse operations. Experienced in supporting customers, resolving issues professionally, coordinating teams, maintaining service standards and working accurately under pressure. Currently working as a Warehouse Operative at GXO, with previous leadership experience as a Team Leader at Subway and Shift Manager at Domino's.

Holds an MSc in Business and International Management and is seeking a customer service role where strong communication, organisation and problem-solving skills can contribute to a high-quality customer experience.

Warehouse Operative at GXO (2026-06 – Present)

• Work accurately and efficiently in a fast-paced warehouse environment while following company procedures and safety standards.
• Support smooth operations by completing tasks to required quality and productivity standards.
• Communicate clearly with colleagues to resolve operational issues and meet deadlines.
• Maintain attention to detail when handling stock, orders and warehouse processes.

Team Leader at Subway (2026-02 – 2026-06)

• Lead and support team members during busy shifts, maintaining high standards of customer service and quality.
• Communicate with customers professionally, respond to requests and resolve service issues calmly and efficiently.
• Coordinate daily shift activities, prioritise tasks and support the team in meeting operational targets.
• Handle tills and customer transactions accurately while maintaining a welcoming environment.
• Support staff training, teamwork and compliance with company procedures.
• Work effectively under pressure during busy periods while maintaining service standards.

Shift Manager at Domino's (2024-01 – 2025-01)

• Managed shifts in a busy customer-facing environment, ensuring efficient and professional customer service.
• Supervised team members, delegated tasks and monitored performance to keep operations running smoothly.
• Handled customer enquiries and complaints professionally, identifying practical solutions.
• Managed orders, payments and till processes with accuracy and attention to detail.
• Supported staff during peak periods, prioritising workload and maintaining service speed and quality.
• Followed health, safety, hygiene and company procedures while supporting a positive team environment.

MSc in Business and International Management – Leeds Beckett University

Bachelor's Degree – P.D. Pandya College