Sophie Webb
University Student - Customer Service and Hospitality
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About
Friendly, reliable and hardworking university student with extensive customer service and hospitality experience gained through roles in busy rugby clubs, restaurants and event venues. Experienced in operating tills, handling cash and card payments, serving food and beverages, maintaining high cleanliness standards, and delivering excellent customer service in fast-paced environments. A strong communicator who works well within a team and remains calm under pressure.
Currently seeking part-time opportunities in retail or hospitality.
Experience
Student Ambassador at University of Exeter (2026-03 – Present)
- Represent the University at recruitment and outreach events.
- Provide information and support to prospective students and families.
- Create a welcoming environment and answer queries professionally.
Bar Staff at Exeter Chiefs Rugby Club (2024-09 – Present)
- Deliver excellent customer service during busy match days and events.
- Process customer orders and payments efficiently in a fast-paced environment.
- Work collaboratively with colleagues to maintain smooth service.
Bar Staff at Market Harborough Rugby Club (2023-09 – Present)
- Operate tills and accurately process cash and card transactions.
- Serve customers efficiently while maintaining a friendly and professional manner.
- Resolve customer queries and support day-to-day venue operations.
- Maintain cleanliness and organisation of customer-facing areas
- Assisted with stock replenishment and maintaining a clean, safe environment for customers.
Bar Staff at Market Harborough Golf Club (2023-06 – 2024-01)
- Provided food and beverage service to members and guests.
- Assisted with maintaining high standards of cleanliness and presentation.
Waitress at The Cod's Scallops (2022-11 – 2023-02)
- Delivered attentive customer service in a busy restaurant environment.
- Maintained hygiene standards and assisted with cleaning and closing procedures.
- Developed strong organisational and time-management skills.
Education
BSc in Exercise and Sport Sciences – University of Exeter (2024)
A Levels – WQE & Regent College Group, Leicester (2022 – 2024)
GCSEs – Welland Park Academy, Market Harborough (2017 – 2022)
