Spencer Smith

A motivated and adaptable graduate with a 2:1 BSc (Hons) in Marketing with Advertising and over three years' experience in customer support, operations and fast-paced working environments. Experienced in resolving complex customer queries, communicating with high-profile clients, analysing information with accuracy and working to strict deadlines. Recognised for strong problem-solving abilities, attention to detail and a proactive approach to delivering excellent service.

Looking to apply my transferable skills within a customer service, operations, administration or graduate role.

Customer Support Analyst - PA Media

(2024-01)

• Provided operational and customer support to high-profile clients, ensuring queries were resolved efficiently and professionally.
• Investigated issues, identified solutions and delivered accurate outcomes within tight deadlines.
• Coordinated with internal teams to maintain smooth day-to-day operations.
• Built strong working relationships with clients through clear communication and a proactive approach to problem solving.
• Adapted quickly to changing priorities and new responsibilities within a fast-paced environment.
• Consistently maintained high standards of accuracy while managing multiple tasks simultaneously.

Operations Analyst - PA Media

(2022-05 - 2024-01)

• Managed time-sensitive operational data while maintaining exceptional levels of accuracy.
• Monitored live information and communicated updates to internal teams and external stakeholders.
• Collaborated with colleagues to ensure services were delivered efficiently and accurately.
• Worked effectively under pressure while meeting strict operational deadlines.
• Demonstrated excellent attention to detail and accountability in a role where accuracy was critical.

Shop Assistant - The Works, York Designer Outlet - York

(2019-01 - 2020-12)

• Delivered excellent customer service by assisting customers with purchases and product recommendations.
• Processed transactions accurately and efficiently.
• Maintained high merchandising standards through stock replenishment and visual presentation.
• Assisted with stock management and inventory checks.
• Contributed to team sales targets by creating a welcoming shopping experience.

BSc (Hons) - Marketing with Advertising - Edge Hill University (2021-01 - 2024-01)

BTEC - Creative Media Production - Selby College (2019-01 - 2021-01)

GCSEs - Read School (2012-01 - 2019-01)