Steven Lang

I am keen and enthusiastic. I lead an active life. I enjoy working as an individual and work extremely well as a team contributor with my outgoing personality helping me to become a competent communicator.

I set personal goals which I then achieve by using my own initiative. I am determined to demonstrate motivation, dedication, assertiveness and the utmost integrity in an appropriate working environment. I am now looking for a new and challenging position, one which will make best use of existing skills and experience yet enable further personal and professional growth and development.

Hire Controller/Planner - Height for Hire

(2019-11)

• Scheduling operators for the following day
• Converting quotations in to orders
• Liaising with operators covering from Scotland to Birmingham
• Building strong relationships with clients
• Processing on hires/off hires and exchanges
• Processing customer queries in a timely manner
• Using the software Inspire

Equipment Hire Manager - Hodgson Tool Hire

(2019-05 - 2019-10)

• Preparation of all equipment prior to hire
• Inspecting all equipment after the hire
• Responsible for the opening and closing of the shop
• Taking payments daily and end of the day cashing up
• Taking telephone enquiries and converting to orders
• Daily KPI l's

Hire Controller - P Flannery Plant Hire

(2016-03 - 2019-04)

• All aspects of Customer Services and administration
• Taking customer orders for the plant and inputting the order on to the IT system
• Liaising with the service team and transport to ensure delivery of plant
• Ensuring all documentation is processed
• Proving costings to the customer
• Dealing with invoice queries
• Processing all on hires/off hires/exchanges and depot transfers
• Cross referencing the drivers run sheets and ensuring that the driver has completed all delivery/collection notes are completed correctly

Hire Controller - Speedy Asset Services

(2015-09 - 2016-03)

• Liaising with Customers and building up rapport and providing accurate information on equipment
• Processing on hires/off hires/ understanding the Re-hire procedure
• Escalating issues to meet the Customers' requirements
• Maintaining the desk role centre daily
• Liaising with the depot's daily to ensure equipment is available
• Dealing with issues and rectifying them

Labourer - Elite Marquees

(2014-09 - 2014-12)

• Dismantling and Erecting Marquees
• All aspects of roof lining
• Laying Carpet
• Fitting all aspects of lighting

Administrator (Human Resources Specialist) - British Army

(2010-01 - 2014-12)

Human Resources Specialist responsible for the provision of 120 Soldiers within my department providing administration support and guidance.

• Compiled accurate monthly personnel reports on Microsoft Excel spreadsheets
• Provided all aspects of administration for personnel deploying on operations
• Provided all personnel with all pay and financial matters for 150 staff on a monthly basis and rectified any anomalies before the final pay run
• Carried out all aspects of office administration, such as filing, faxing and E-Mailing
• Accounted for over $10000 whilst deployed on operations for the cashing cheques facility
• Provided customer services for the Soldiers in my department
• Regularly working to meet deadlines ordered to by my Line Manager
• Regularly left responsible of the security of Battalion Headquarters
• All aspects of Soldiering and fitness tests

Lifeguard - Pontins

(2008-01 - 2010-12)

• Customer care to all guests including safety aspects
• Dealing with all complaints accordingly
• Maintenance of all safety requirements
• Controlling all unruly behaviour
• Spotting hazards, water rescue and preventing injury
• First Aid and CPR

GCSE's - Southport College (2005-01)

GNVQ - Information Technology - Southport College

NVQ 1 - Engineering - Southport College

Performing Engineering Operations