Sumiyah Ahmed
A highly organized and professional individual with experience across contact centers, customer service, hospitality, retail, and administrative support
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About
A highly organized and professional individual with experience across contact center's, customer service, hospitality, retail, and administrative support within fast-paced environments. Skilled in managing high volumes of enquiries, handling sensitive information with accuracy and confidentiality, and delivering excellent customer experiences while consistently meeting targets and KPIs. Recognized for strong communication, professionalism, and the ability to build positive relationships with customers and colleagues.
Proficient in Salesforce CRM, sales processing, and administrative tasks, with a proactive and adaptable approach to problem-solving. A reliable team player with excellent interpersonal skills, currently seeking to further develop a career within HR, compliance, risk, or administrative support. I am also currently immediately available
Experience
Temporary Receptionist at Carebase (2026-06 – 2026-07)
- Welcomed patients, visitors, and staff in a professional and friendly manner
- Answered incoming calls and responded to enquiries efficiently
- Managed reception duties and assisted with general administrative tasks
- Maintained accurate records and handled sensitive information with confidentiality
- Assisted with appointment-related enquiries and directed visitors and calls appropriately
- Worked professionally within a healthcare environment while maintaining high standards of customer service
Contact Centre Call Handler at Interact CC (Times and The Sunday Times) (2025-06 – 2025-09)
- Handled inbound sales and customer service calls professionally and efficiently
- Processed subscriptions, payments, and customer account updates using Salesforce CRM and internal systems
- Managed customer enquiries and resolved issues while maintaining a high standard of service
- Applied customer retention strategies to reduce cancellations and maintain customer loyalty
- Maintained accurate customer records and handled sensitive information confidentially
- Worked towards daily targets and KPIs within a fast-paced contact centre environment
Contact Centre Call Handler at Interact CC (Times and The Sunday Times) (2025-06 – 2025-09)
Achievements
- Consistently met and exceeded individual sales and customer retention targets within a high-volume contact centre environment while maintaining excellent customer service standards
- Quickly adapted to Salesforce CRM and internal systems, efficiently processing subscriptions, payments, and customer enquiries with accuracy and professionalism
Activity Instructor at Gripped, HobbledownHeath (2024-02 – 2024-04)
- Delivered safety briefings and instructed guests on activity procedures and equipment use
- Assisted customers throughout activities while ensuring health and safety regulations were followed
- Conducted routine equipment inspections and safety checks
- Supervised customers during activities and provided support when required
- Maintained a professional and approachable manner when interacting with guests
- Assisted in maintaining cleanliness and organization of activity areas and equipment
Activity Instructor at Gripped, HobbledownHeath (2024-02 – 2024-04)
Achievements
- Delivered professional safety briefings and supervised customers across adventure activities while maintaining high health and safety standards
- Built strong customer rapport through effective communication and encouragement, contributing to a positive and enjoyable guest experience
Crew Member at Burger.R Hounslow (2023-07 – 2023-12)
- Took customer orders and provided friendly and efficient customer service
- Operated POS systems and handled cash and card transactions accurately
- Prepared food and drinks in line with company and hygiene standards
- Maintained cleanliness of customer and kitchen areas throughout shifts
- Assisted with stock replenishment and general operational duties
- Worked collaboratively with team members during busy service periods
- Responded professionally to customer enquiries and complaints
Crew Member at Burger.R Hounslow (2023-07 – 2023-12)
Achievements
- Built Delivered efficient customer service within a fast-paced food service environment, ensuring accuracy during busy trading periods
- Maintained high hygiene and cleanliness standards while supporting team operations to ensure smooth day-to-day service
Sales Advisor at Westway Nissan, Hanwell (2021-09 – 2021-12)
- Assisted customers with enquiries regarding vehicle models, pricing, and finance options
- Supported the sales and finance teams with administrative tasks and documentation
- Prepared and processed sales contracts and customer records accurately
- Maintained knowledge of current vehicle specifications, promotions, and dealership offers
- Delivered professional customer service throughout the sales process
- Participated in team meetings and sales performance discussions
- Managed customer interactions in a professional and welcoming manner
Sales Advisor at Westway Nissan, Hanwell (2021-09 – 2021-12)
Achievements
- Assisted customers throughout the vehicle purchasing process by providing product knowledge and professional customer support
- Supported the finance and sales teams with administrative documentation, ensuring customer records and sales paperwork were completed accurately
Education
BTEC business Level 3 in Business – The Heathland Sixth Form (2023 – 2025)
GCSEs in English, Maths, Science, Food Technology, Geography, History, Spanish – The Heathland School (2018 – 2023)
