Tag Ma
Experienced operations and customer service manager
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About
Experienced operations and customer service manager with over 25 years' leadership experience within the Post Office. Progressed from Counter Clerk to Branch Manager through consistent high performance and leadership capability. Skilled in leading teams, managing day-to-day operations, financial control, compliance, customer service delivery and staff development.
A trusted, adaptable leader with excellent organisational and communication skills, now seeking a management, supervisory or operations role where extensive experience can add value.
Experience
Branch Manager - Post Office
(2018-01 - 2025-09)
- Managed the day-to-day operation of a busy customer-facing branch.
- Led, coached and developed Assistant Managers and frontline colleagues.
- Oversaw cash management, banking, compliance and security procedures.
- Managed rotas, absence management and performance reviews.
- Resolved customer issues professionally and efficiently.
- Implemented operational improvements and monitored performance targets.
- Maintained compliance with financial regulations and health & safety requirements.
- Supported neighbouring branches and worked with senior management on regional initiatives.
Travel Specialist - Post Office
(2016-01 - 2018-12)
Delivered travel money and insurance services, managed foreign currency transactions, ensured compliance and promoted products and services.
Counter Clerk - Post Office
(2000-01 - 2016-12)
Provided excellent customer service, processed financial and postal transactions accurately and supported branch operations.
